Samsung S5 fails to update to current software

Did a factory reset on a Samsung S5. It is currently at Android 4.2.2 (Lolipop). Every time I try to apply the newest software it downloads but fails to install. I get the following message: Software update failed, no changes were made" and sure enough I'm stuck at 4.2.2.

I have tried system restore, clearing the cashe, increasing available memory (8GB free)... you name it. Still fails to update. What am I doing wrong?

Accepted answers

kathy65793

Try hooking your phone to your computer and go to the link. It should update your phone to the current update for S5.

Software Update - Software Upgrade Assistant (Samsung) | Verizon Wireless

All comments

kathy65793

Try hooking your phone to your computer and go to the link. It should update your phone to the current update for S5.

Software Update - Software Upgrade Assistant (Samsung) | Verizon Wireless

kathy65793

If you have smart switch or Kies they should be able to get you to the latest update

bearone21

5'0's been out for a long time, are you using wi-fi, have you tried the network?

Verizon_Support

ohary,

Help is here! I regret that you’re having so much trouble installing the latest software update on your Galaxy S5. Let’s figure this out for you as quickly as possible. Please make sure that your battery level is over 40% (not charging) & isn’t any lower than 20% (while charging). Are you using our data network to install the software? Also, kathy65793 provided a great link for you to try: http://vz.to/2pYzfl6 Have you been able to go through the steps with that link?

AliciaS_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!"

DizTheMan

It would be nice if you guys actually put a link to the software assistant on the website. My S5 does not prompt me for anything. I can tell it to use the USB for software installation but that does nothing. I've been hounded to install the same update 5 times and it does the same thing every time. Says it installs but it doesn't. Yes my phone was charged. Yes I have a great connection. Between Google, Verizon and Samsung, you would think you guys could get this right. I just want a link posted for the software so I can do something with my time other then sit here trying to update a phone!

Update:

After opening 5 windows I finally found a link to download the software. Can we get this link on the first page where it tells you about the software so it doesn't have to be hunted down via forum posts?

kathy65793

You are so right I know where the page is and it takes me awhile to get there so just in case someone else needs it

Software Update - Software Upgrade Assistant (Samsung) | Verizon Wireless

Repair Assistant - Software Upgrade Assistant (Samsung) | Verizon Wireless

ohary

Thanks Kathy, the VZ software upgrade assistant worked!

kathy65793

I hope that your phone works now the way it is supposed to

ohary

It's been working fine. Thanks for your help.

Verizon_Support

Happy to hear that kathy65793 was able to direct you to the Software Upgrade Assistant. We are always here and ready to assist.

HarleyE_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!