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Verizon 'network change' downgrading my razrmaxx to 3G

Yes, my razrmaxx is 5 years old but has been doing well at 4G LTE. Last week I received the text message from Verizon: "Due to network changes, Droid 4, Droid Bionic, Droid Razr, Droid Razr Maxx and Xoom devices you have on your account may only connect at 3G speeds...." The included link in the text merely takes me to my login page which contains no details about the 'network change' but a myriad of upgrade promos.

Calls to Verizon prove fruitless and the one tech support representative that seemed understand that it wasn't so much as my 4G LTE phone as their changes has failed to call me back with any details (as he promised). Certainly, I'm not totally adverse to moving to a newer phone but I certainly resent being pushed to the change. I have four lines with Verizon and an account that extends back longer than I remember. If I have to move to a new phone(s) I am certainly back to shopping the range of other providers for the effort.

Does anyone have a good explanation for what Verizon is doing to their network that is invalidating older Droid 4G LTE products and forcing them to only perform at 3G??

Comments

Ann154

What? Those phones are likely to only have the LTE band 13 on it and it makes no sense for them to disable that frequency on any of their towers. I could see them switching the CDMA frequencies from CDMA to LTE, but that wouldn't have affected your connection with the network other than the bandwidth for the CDMA or EDVO connections would be reduced.

C6Z06

Same problem with my Droid Razr. They could have at least gave a few weeks to a month notice before cutting me off of 4G. Then they still charge me the 4G speeds. At least they could reduce the charges since I'm not getting what was advertised. I'm looking for a new carrier. So unfair!

ReidF

Thanks for your ideas! I agree, none of it makes sense except for shunting traffic to that band and throttling some devices. It seems a little reminiscent of throttling 4G LTE during growing pains of the 2013/14.

ReidF

C6Z06... it looks like it was roughly one weeks' notice here. Far too short.

Verizon_Support

C6Z06, we'd be sad to see you leave the Verizon Wireless family. We want to make sure that you're getting the service that you deserve. When did you receive the message about your 4G services being turned off? Are you able to provide me with a screenshot of this message? Please keep us posted.

KevinR_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

ReidF

VWCS: This is the OP to this thread. While your concern for losing C6Z06 is admirable, you're also at high risk of alienating my business. You might take the time to read the original post and not just the last entry.

More so, I should hope that you are fully capable of seeing the text messages originating from Verizon. Since I created this thread while logged in I'd expect that you're able to do so with my associated account information.

Otherwise, the text of the bulk of the message was included in my original post and my zip code is 98040. Perhaps you can research and elaborate on what network changes are slated or recently adopted in this region that is causing older 4G LTE Droid phones to become obsolete. So far, phone conversations with Verizon tech support has been useless and a waste of time. I was hopeful reaching out via this mechanism would prove to be better....

Verizon_Support

ReidF,

I never want you to feel we overlooked your post. I have reviewed the notification of the Network Upgrade system that will cause 5 older Motorola devices. This is correct. As technology will always continue to evolve, we are providing a heads up that these devices will not work with the network changes we are making. These devices will lose the 4G connectivity. These devices are the ones that would be affected. We are offering customers a $300.00 off the purchase of a Moto Z or Moto Z Force, or $200.00 off the purchase of a Moto Z2 Play. We would be happy to go over options, but at this time, releasing company policies as to why these devices were selected is privacy protected as to network improvements. The available devices can be viewed by clicking the link. http://spr.ly/65838sPWh .

VeronicaM_VZW

C6Z06

I subscribed to my plan with the agreement that I'd get 4G connectivity. My phone does not work on 4G anymore because of Verizons network changes.

I've paid for 4G connectivity but now I receive 3G . So I'm getting ripped off by Verizon. I hear your offer is for me to spend more money so that I can get the service I paid for? I'm even more confused by you.

I'm not giving Verizon any more money for my plan nor for a new phone to continue with Verizon. I don't want my plan changed. I liked how it was. I've been a Verizon Wireless customer for more than 13 years. I need you to make this right. I don't have a job. If I have to spend more money, I'd rather give it to another company who may treat me in an ethical and fair manner.

Verizon_Support

I absolutely don’t want to see any of our valued customers leave Verizon. Our plans are built to accommodate either 4G or 3G data connections at the same plan cost and while the five older Motorola devices will no longer be able to connect to 4G LTE data, 3G voice and data service will not be impacted and WiFi connections will still be able to be used with the devices as well. If you have a line that is affected by the changes being made, I encourage you to log into My Verizon to take a look at Motorola’s new smartphones; specifically the Moto Z, Moto Z Force, or Moto Z2 Play to take advantage of a special promotion being offered when changing from these older Motorola to newer Motorola devices. I thank each of you for all the years you have been a valued customer and do hope that you will reconsider a newer device with full functionality on our services.

JenniferH_VZW

HOWBADUBA

Same issue with the Droid Bionic. Called Verizon and was told they would give me a $300.00 credit on a phone that retails somewhere around $700.00. No discount on my bill. No free phone. Same deal they give new customers. I was also told there are approximately 90k customers who were affected by this "change". I'm not sure, if he meant just Bionic owners, or all customers. If you're wondering why they are doing this, you may want to consider the following; Using only the 90k customers, and figuring $300.00 to purchase a new phone, that would come to $27,000,000.00 in sales!

I would also like to mention a couple of other things that Verizon is apparently oblivious to. When you ask someone to send you a copy of the text, that your company sent out everyone affected by this "change", as if you have no knowledge of them doing it, it is not only an insult to your customers, but tells me you are far from being truthful. In addition, all of this, along with the high cost of service, are the mistakes that are causing you to lose customers.

If you don't want to lose customers, either substantially lower our monthly bill or give us a new phone. Silly to think that you would let customers leave when you'd recoup the cost of a new phone within a few months.

Ann154

There are phones available for under $300. You don't have to purchase a $700 phone.

thanhhoang

They do the same on my iPhone 7 too. It doesn’t make sense at all. I am going to switch service provider soon. I am starting to hate Verizon!!!!

Verizon_Support

We are sad to know you plan on leaving the Verizon family, and want to take immediate action so you can get reliable service. Can you give us more details as to what issues are you experiencing? When did this issue start? PamD_VZW

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