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Why does my account say my device is a non-vzw device?

HCCAUS

I have been using my Note 5 since Aug. 2015, which I purchased from Verizon store.

Today, I found that my account shows that I'm using a non-vzw device.

I'm currently using my Note 5 that I purchased from Verizon store.

Is there anything that I can do to fix this issue?

Thanks in advance.

Comments

Verizon_Support

We are always here for support. So we can take a further look in to this may we ask if you can please send us a Private Message?

KleoL_VZW

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

HCCAUS

it would be great if you could guide me how to send a private message...and where

yarelim_vzw

HCCAUS, no need to worry, I got you covered on the Direct Message. Please check your Inbox for my Direct Message.

yarelim_vzw

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