Okay, here's the scoop. I purchased my X online, received it on August 9. Purchased a combo case/holster and screen protectors the next day from a Verizon store. The day after (Aug 11), I noticed that my camera button was missing, even though I had not taken a single picture (was too busy playing with all of the other doo-dads!). Went to a Verizon store, and they immediately ordered my a replacement, which arrived the very next day. Great, right? Well, almost.
As soon as I powered up the new replacement phone, I noticed that the backlight on the "home" button wasn't working. The backlight for the other 3 hard buttons (menu, back, search) worked fine, just not the "home" button. Now comes the kicker: According to the paperwork that came with my "new" replacement phone, I am only allowed ONE new replacement during that first 30 day period.
So let me get this straight...I pay $200 for the latest & greatest phone. It breaks in less than 2 days. They replace it quickly (yay!), but the replacement is defective from the very beginning (boo!), and I'm {word filter avoidance}
? So now I can only get it replaced under warranty with a "refurbished" unit? I actually suspect that the first replacement WAS a refurbished unit, not new.
Luckily, the phone works and the lack of back-lighting on the "home" button is more of an inconvenience than anything, but I am still not a happy camper. Especially after being a Verizon Wireless customer for nearly 20 years now with 5 phones total on a family plan! IMO, I should have a comletely "working" "new" phone in my hands, as that is what I thought I was purchasing less than 30 days ago.
