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Google Pixel 2 XL Replacement Phone

I had an issue with my Google Pixel 2 XL that required it to be replaced. The customer representatives were very helpful and I have no problem with them what so ever.

My question is: My Google Pixel 2 XL is still under warranty. Why am I getting a certified phone and not a new phone as a replacement?

I could understand if it was over a year old, but it is only a couple of months old.

Comments

Ann154

Are you getting the warranty replacement through Verizon Wireless or Google?

Ann154

How to Replace a Lost, Stolen or Broken Device | Verizon Wireless

frr_185

Verizon wireless

Ann154

Then they are following the warranty policy correctly. You could have gone through Google and either got your phone fixed or replaced completely with a new device.

frr_185

google was out of stock and told me to go through verizon. Can you say run around?

Ann154

Not surprising considering when the Pixel 2 XL was originally released.

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