Out of the blue, today, ALL incoming calls are going to voicemail on my Samsung 7. I don't have Do Not Disturb turned on. Please help! I am expecting some important calls!
Well, never mind! I found the answer (no help from Verizon).
Go to Advanced Calling under Settings. Turn off HD Voice and Video Call.
Problem solved. Not sure why but it worked.
A previous post, Calls straight to voicemail, no missed call notification regarding a Samsung S6 having a similar issue found that turning OFF HD voice and video calling helped resolve the issue.
is sound set to mute??
We certainly wouldn't want you to miss any calls. I see your most recent post indicates that you solved the issue by turning off HD Voice. Is that solution still working for you?
RyanM_VZW
Follow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Usually, I have to restart my phone to get it to ring, and it doesn't happen every day. However, I turned off the HD Voice and Video Call setting, just as you said, and BAM, I instantly could dial my number and have it ring.
I can't believe Verizon techs don't know this trick after years of blogs!
Thank you so much!!
Hmmm I have HD Voice and Video Call setting set to on and I receive phone calls with no problems.
I called Verizon and explained what I did. They said it may have worked, but it is really only a temporary solution. Without that setting turned on, you can't talk on the phone and use internet at the same time. So, I turned it back on and was still able to ring the phone afterwards without having to restart it. It may just be a workaround that I will have to use on occasion. It's a pain to have to do it, but it's easier than restarting.
hope that does it
my phone has been doing that a lot lately too
J3 here
ATINK, making sure you are receiving all of your important phone calls is vital. Allow us the opportunity to investigate. Just to clarify are all of your phone calls going straight to Voicemail? When did this start? Are you able to place phone calls, send/receive text messages and use data? May we have your nearest intersection, City, and zip code so we can accurately pinpoint your location?
SylviaT_VZW
Yes, mee too on a Galaxy 8- AND now the corrective post by JohnnyNoCash363 is no longer available. This is a SERIOUS problem Verizon - you must fix this.
Pronto.
Sadly
Eric
GENIUS!
Thank you ever SO much for your post - it seems to work (so far).
Will keep everyone posted.
Cheers!
- Eric
We're happy things are going good for you at this time. We'll be on standby for assistance if needed.
CoreyM_VZW
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I was having this problem with calls going straight to voicemail. Saw this thread and turned off "LTE, VoLTE". My calls are now ringing through instead of going to voicemail. Makes zero sense why these would be related, but it works.
We are happy to learn you are getting your calls again. We are here should you need any assistance.
I have an iPhone X and my wife has the iPhone 8 and both our phones started going straight to voicemail about a month or so ago. It was right around the 2nd to last iOS update I think.
DND is off, sound is on and yet it doesn’t ring. If I have my watch on I will get calls ring thru to it, sometimes but not always.
I will try the HD Voicemail tip some others have tried. I’ve checked all other settings I can think of without resetting the the entire phone, which is a pia!
Any other suggestions?
Turning off HD Voice is a great trouble shootings step to try, robbinsdk. It's imperative we get this corrected. Are you able to make outbound calls without any issues? Is this happening in one specific location or everywhere you go? Are data or texting services affected at all?
MarshallP_VZW
