In November when my plan was up I went into a Verizon store and was sold a buy one get one for the moto z phone. Riley the rep told me it would take a couple of billing cycles before I would see the refund / rebate for the second phone. When I did not see the credit after that time I went to online support and was told again all looked good and would be getting the rebate. Still nothing, another online support chat I was told that the BOGO promo had ended when I purchased and would not be honored. I explained again that I was sold the promotion by their rep. Now it is April and I have had three online chat sessions where I was told the issue would be resolved. I went into the same store today and was told they would review the store camera footage and would escalate to a store manager and he would have to got to their district manager and to an accounting manager and I would have to wait. I have waited and been very patient but feel I am getting the run around. While I continue to make payments for two phones because I honor my agreements unlike Verizon that does not. After over twenty years with them I have totally lost faith in their customer service and the company with no one wanting to take responsibility and correcting the problem. If you think I am going to quietly into the night and taka this that would be a mistake.
