Security Update 2017-08-01 Issues

I am struggling with setting up my new (well new to me) s5. I seem to have it up and running alright, but it is currently on the July 2017 security patch and I have a prompt to update to the August 2017 patch, which I believe is the last one made available for the phone. I have tried installing the update and it goes through no apparent issues. The phone does not notify me that the update has failed, but when I check phone info it still shows the July 2017 security patch and sure enough the prompt to update to the August 2017 patch comes right back up. I have installed the patch some 4 or 5 times. I have also tried the verizon software upgrade assistant. I tried the upgrade assistant once. I started it up and let it go to watch some tv. When I came back a pop-up notified me that connection had been lost and the upgrade assistant stopped responding. Meanwhile my phone had frozen on the download screen. I pulled the phone battery and put it back in, and there seems to be no damage done, but still back to square one. I have no idea what is wrong or what I should try next. Help would be greatly appreciated. I'm a computer guy! Not a phone guy! I have no idea what is going on.

Accepted answers

joel_billinger

Alright, time for a sit rep.

TLDR: I was typing the response while waiting on step 4 (another attempt at an update) and it seems like that step worked for some reason. Details below.

With regards to other issues:

There should actually be a step zero, where I checked the phone storage. I didn't write it down, but I think it was something like 6 gb out of 16 gb available. With apps and system files taking up most of that 10. Just checked after step 4, this information was correct.

I have also not tried a full factory reset yet. I can do that if it seems like a good option. I'm not sure if that is what you meant by restart the phone or not. Part of the clearing the cache process which I have done twice now involves reboots, so I assume that would cover a standard phone reset if that's what you mean.

Solution step-by-step:

1) Followed Kathy's instructions to clear the cache. Then tried the update again. It was already downloaded so the phone needed only to install. This was done very quickly. The phone produced new and interesting results. Now instead of telling me the update succeeded, it has told me that the update failed.

2) Given this new development I tried using smart switch from my computer again to apply the update. Again no dice, same problem, freezes at 0%. Battery pulled.

3) Immediately after step 2 I did another cache clear and rebooted the phone. The phone no longer immediately downloads a new update again, but just shows the previous failed install. I followed Joseph's steps to look for the update manually and found the following info:

failed to update to G900VVRU2DQL1, code 404

3/20: updated to G900VVRU2DQH2

3/21: updated to G900VVRU2DQI2

(note these dates are after I created the topic, does this mean I was slowly laddering my way up the update chain and I just had to keep going? I do not know what this means.)

4) After getting the info from step 3, I used the manual install option to try to apply the update once more. And that seems to have worked! Phone shows update applied successfully. When I manually check updates, it just shows the successful install of G900VVRU2DQL1. Checking for new updates shows the phone is up to date!

All comments

bearone21

if you're updating thru the verizon network, you might be timing out & not completing the update, try wi-fi!!

joel_billinger

Thanks for the input. I gave it a shot again today making sure I was connected to my in-home wifi. No dice. I don't think it's a connection problem because when the update is done it gives me an update successful notice, but then it immediately starts downloading the update again and telling me to update. It's not being interrupted, something is preventing the update from executing properly. I could just ignore the notice, but it pops up every time I unlock my phone and is very annoying. I would take an alternative solution of how to just get the update notice to go away!

Ann154

Have you tried the Software Upgrade Assistant? Samsung Galaxy S 5 Software Update | Verizon Wireless

joel_billinger

I did try the software upgrade assistant. I could give it another go, but last time it gave me a connection interrupted message (used the usb to micro usb cable to connect phone to computer) then the application stopped responding on my computer, meanwhile my phone froze on the download screen. I had to pull the battery and luckily the phone still turns on fine, but I'm hesitant to try it again.

bearone21

is the phone activated or wi-fi only??

i haven't been able to update my old s5 on wi-fi only, beyond 5.0.

some time back, directions were given here how to do it on a non activated phone.

joel_billinger

If by "activated" you mean it has a working sim card and can access 4G networks, make calls, etc, then yes it is an activated phone.