Nokia Lumia 822 Hangs On Boot

CooperLandLine

I had not used this phone for a long while.  Plugged in the charging cable and tried to turn it on.  Got the Nokia flash, the Verizon flash and then the low battery image.  It started cycling through the Nokia flash and the low battery image.

Shut the phone down and put in a fully charged battery.  Tried to turn the phone on.  Got the Nokia flash and then a blue screen with a colon and a left parenthesis. Could not shut off the phone.  Pulled battery and tried a different battery -- same thing.

Removed the micro storage card and tried again.  Same thing.

Is there anyway to recover from this?

Verizon_Support

ReallyMadCustomer, I know I'd be just as concerned if my phone did not power back on fully like normal. You have come to the right place for help. All the steps you have taken are really good steps. If your phone still has not responded, I recommend trying this alternate restart method to see if you can boot into the recovery menu: 

 

https://www.verizonwireless.com/support/knowledge-base-115992/

 

Just follow the instructions to reach the menu, and then choose to restart/reboot. If this does not help you bypass the blue screen, you may want to consider going through with the full factory reset. Please keep us posted.

 

NicandroN_VZW

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