email notification sound not playing

partninja

I have 2 email accounts synced to my phone. One hotmail and one from my offices exchange server. I only get notification sounds from the hotmail account and not the other. I  need the notification to play for the outlook exchange account. I have notifications turned on and a sound selected. Why is it only playing for the hotmail account and not on the outlook exchange account? How can I fix this?

Tamika1

Leave the one you have setup for your hotmail account alone since that one is already working for you. Go through the steps listed below for your outlook exchange account and see if these steps will work for you.  

 

1.From the home screen, touch the applications tab (located in the lower-left).

 

2.Touch Mail.

 

3.Touch Menu.

 

4.Touch More.

 

5.Touch Settings.

 

6.Touch Notification Settings.

 

7.Touch Email notifications.
Email notifications are enabled if a green check mark is present.

 

8.

Touch the desired notification.
Notifications are enabled if a green check mark is present.

• Notification sound
• Notification vibrate