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Verizon Safe Wi-Fi App

On my Samsung S9+ phone, Verizon has a pop-up ad for its Safe Wi-Fi app that appears every time I connect to a wi-fi network and sometimes even when I just go to another webpage. I have not installed the app and it does not appear on my phone's list of apps or on my online account settings. I have called customer service 3 times to get rid of the annoying pop-up ad but no one at Verizon seems to be able to help. The pop-up ad is also highly patronizing as its ask whether I want to connect safely using their monthly paid app or connect "with risk"!

Anyone have suggestions on how to get rid of the pop-up ad (other than succumb to Verizon's insulting marketing by subscribing)?

Comments

jrh4054

VZW's Safe Wi-Fi app has 2.8 out of 5 rating. Who would want it, let alone pay for it?

Verizon_Support

Raitosan, I understand your concern regarding the pop up. I would be concerned as well. I see you stated you have not downloaded the application however did you sign up for the services online? You can check by doing the following:

Sign into My Verizon desktop version.

Select My Plan & Services.
Select Manage Products & Apps.
Scroll to locate Safe Wi-Fi pod; click Get it Now.

Tionna_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jrh4054

Is there a charge for Safe Wi-Fi pod?

Verizon_Support

jrh4054, It's great to know the details before you make your decision. TYou get to try the Verizon Safe Wi-Fi Application for free for the first month. After that, it would be $3.99 per month to cover up to 10 devices on your account. See item 1 under "General Information on this link.

http://spr.ly/6584D2OUY wi*

Does this help? Is there anything else that we can help with?

Joel_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

jrh4054

Joel_VZW, as I said before, why would anyone pay for an app with such poor Play Store user ratings when there are many free ones with much better ratings?

tbrophey

Raitosan, Try switching Wi-Fi security OFF in the Security & Privacy app:

Go to the Security & Privacy app
Select Settings > Wi-Fi security
Switch Wi-Fi security OFF.

I got the same popup as you, and although I haven't tested it thoroughly yet, this seems to have worked for me.

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