Will the Blackberry Key2 work on Verizon network?
More or less the same question here: Will the Blackberry Key2 be whitelisted?
There is no CDMA, since Verizon is phasing it out.
It will depend on the LTE bands and VZW whitelisting the phone.
Be nice if they actually carried the KEY2.
Great question, SOUNDACCTMUSIC, knowing if your current devices are compatible with our network can truly be beneficial, especially with older models. The previous community member's response is correct, since our CDMA is in the process of being phased out, it would no longer be supported on our network. We apologize for any inconvenience this may cause for you, and let us know if you have any other questions.
AnnaG_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
My question was on the BRAND NEW Blackberry Key2 NOT an old phone!!!! And the new Key2 is NOT CDMA, hence my question. I realize Verizon is phasing out CDMA but in the meantime if I purchase this BRAND NEW phone (which I would have to do on Amazon since Verizon is not selling it - very sad) will it work???!!!!
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Verizon Wireless Customer Support wrote:Great question, SOUNDACCTMUSIC, knowing if your current devices are compatible with our network can truly be beneficial, especially with older models. The previous community member's response is correct, since our CDMA is in the process of being phased out, it would no longer be supported on our network. We apologize for any inconvenience this may cause for you, and let us know if you have any other questions.AnnaG_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Verizon Wireless Customer Support wrote:
The Key2 is NEW phone not an old one. Geez Louise
Dick Lewis wrote:More or less the same question here: Will the Blackberry Key2 be whitelisted? There is no CDMA, since Verizon is phasing it out.It will depend on the LTE bands and VZW whitelisting the phone.Be nice if they actually carried the KEY2.
Dick Lewis wrote:
If the phone had CDMA they could just put in an already active SIM and it should work. Since it doesn't it will have to have Verizon's version of VoLTE to call. Which means getting certified by Verizon. So putting in an active SIM still may work for data since it has all of Verizon LTE bands( 2,4,5,13,66 )
Verizon might have carried it if they went thorough the certification process. That's on Blackberry. Even if Verizon doesn't carry it you can just get it through Blackberry anyway. You can get an iPhone through Apple and not Verizon and it works this was for many phones
SOUNDACCTMUSIC, we know that a new device is very exciting. Though we have no specifics on if this device will be compatible with our network, you may watch for any updates at http://www.verizon.com/about/news.
Loren_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Check that news often, even have it bookmarked. Almost no news there.
Still looking around wherever I can to see if the KEY2 will be whitelisted.
It has the correct LTE bands.
Did Verizon answer the question ?
Are they supporting the Blackberry KEY2 ?
No, they don't support. Neither Verizon, nor Blackberry are interested in $ from Blackberry fans in the US. If you are a Blackberry user you are better off outside of the US
Donyou64, At this time we have no information regarding whether Verizon Wireless will support the Blackberry KEY2 or not. We originally supported the Blackberry KEYone Model: BBB-100-3. I'm confident that if we supported the KEYone that we may support the KEY2 in the coming future through our Open Development Program.
If you ever want to double check and see if the phone is compatible with our network, please reference our Bring Your Own Device page below to check the IMEI. I hope this information clears up the details for now. http://spr.ly/6582DsLPr
AlanS_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Customer Support, Your suggestion that we check the IMEI is not helpful. We are asking the question because we don't want to spend nearly $700 to buy the Key2 if it won't work on Verizon. Checking the IMEI would require buying the phone.
I'm sorry for any inconvenience this has caused, Oterry53. Our goal is for you to have a working device. Currently, that device is not supported on our network, and systematically we are not able to get it activated. I recommend to sign up for email alerts to get information on our latest products and services. Once I again I apologize for any confusion and any inconvenience this has caused. Are you experiencing any issues with your current device?
Gerson_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Just talked to Level 2 support at VZW ! Got some great news.. My account notes are updated to include the info they need to make the KEY 2 work !! I need to buy one and then work with the level 2 to have it entered into the whitelist DB. They already talked and confirmed that the device is compatible and has the right bands for connection - and its been released long enough to market to not be concerned about reliability.
Hello, Rob, and thank you for taking the time to reach out to us. We're here to assist you with any questions, issues, or concerns you have in regard to your Verizon account. Please let us know more details as we're always happy to hear your feedback!
AnthonyM_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This is confirmed? When I set up my KEYone in June 2017, it was whitelisted, and cited compatible w VZW. However, I had to eventually get Tier 2 Tech on a landline, and use dialer codes to enable data connection when on voice call.
Numerous CB threads on this CDMA/VZW uncertainty - which I'd like to put to bed, as I successfully connected my Key2 - not Key2LE - to VZW.
The steps are similar though not identical to what I did in June 2017 when the KEYone was released. Listed as the "CDMA" VZW compatible variant, I had no clue when I blithely swapped in the SIM from my Q10, that CDMA is only 3G so clear phone calls & fast data pipe led me to believe all was as it should be. it wasn't until about 2~3 weeks later, that I discovered I'd no data access when I was on the phone. The reason for which, again, I was unaware of - that the voice was 3G, and data was 4GLTE. As I've a modest amount of hardware n software experience, I managed to figure it out w a Tier 2 Tech and *# dialer codes.
Given that I'm posting this on a VZW-hosted forum, I'll be respectful is claiming my belief that white listing is a bureaucratic, not technical process. I say this with some measure of confidence, as I just connected my Key2 (BBF100-2), NOT the Key2LE (BBE100-5) in a very similar, though somewhat simpler way now it's not CDMA - landline w Tier 2 Tech, initial setup via WiFi (hotspotting from old phone, perhaps, and update OS (normally automatic push), and then full power down while tech manually inputs your IMEI. Once done device info on their backend is aligned, power on and off ya go.
It was quite the process first time round w the KEYone and the detached screen debacle - I've a photo of "content transferring" from loose screen KEYone to replacement sent by BlackBerry Mobile, using my Q10 as the WiFi router, b/c VZW so fast in NYC, that is all I need. No cable, DSL, landline, anything.
I've connected my Key2, and it's working great except I can not receive text messages. I can send them all day long, but not receive them. The sender gets no indication that the message failed, it's just not getting passed to me. Any suggestions on key words to use with support?
The sim card is a brand new one I picked up at the Verizon store. Allegedly they filled out the cmda less form? Still no love.
You need to call Level 2 support. They need to fill out a form for you that goes to the DB group to add the KEY2 to the whitelist of phones. The form and resulting activation take about 48 hours to do.. The KEY2 is not authorized to work on the VZW network - yet!! But when i talked to them - they said - as soon as a buy my KEY2 - call level 2 and they will get it working.. its no sweat and easy for them to do !
I am an avid blackberry user and will not switch to touch tone, One of the Verizon employees at a store broke my key1 by removing my back resulting in my two month long search to get a blackberry key 2 that will work on the verizon network. The heavier more expensive Key 2 does not work because it does not have CDMA capacity, Amazon appears to be the only entity that sells a compatible blackberry with Verizon - it is the lighter KEY 2 LE The package must say compatible with Verizon. You also need to call level 2 of Tech so that they can remotely add a feature to the phone so that it can work with Verizon transmission. Not all the techs know how to do it but thank-g-d after endless hours I found a tech who made my phone work!
The lighter Key2 (LE) will work with Verizon by simply turning on "CMDA-less" feature. Anyone on phone or level 1 can do that for you. It maybe even online by now..
The heavier full feature KEY2 ___WILL WORK___ on verizon - but it is not added to their OED database yet. I talked to the Level 2 support guy and he made notes on my account. Only the first owner has to go through the trouble. I am still using my KEY1 - but called ahead to get the scoop. When you buy the full feature KEY2 - and talk to the LEVEL 2 support - they can fill out a form for the DB group there and have the phone added within 48 hours. Once it is added, it will work for all the other people after that without level 2 support - and simply need the "CDMA-less" feature turned on..
NOTE: when you buy any 4G LTE phone - it will work if it has bands 2, 4, 13* (13 is required - 2 and 4 will add coverage and BW).. As long as the phone has these bands - it will work. The issue will be whether Verzion has added it to the Databse yet as an acceptable device. They LEVEL 2 support people are AWESOME in this regard and will add phones as long as they have reputation (Chinese phones are not always allowed) and they have the right bands..
There are some features that wont work - but DATA, TEXT (SMS/MMS) and PHONE will all work!
Thank you for the informative post. Getting a new device is always exciting. If you have further questions, feel free to ask.
CraigS_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
After many weeks, still no texts...in fact I got this today? Any suggestions on how to find those rare competent techs?
Good afternoon this message is for Brian C this is Jonathan with Verizon Wireless Tech Support just giving you a call back in regards to the conversation we had a couple of hours ago. Following up on getting your BlackBerry key to provision to for the text messaging. I went ahead and submitted a duplicate ticket request for the put the provisioning here and I got a response back and I'm really sorry to be the bearer of bad news but it looks like this particular model will not be compatible with the Verizon network you know some features are working voice and data but the text messaging and I don't have the all the exact details but there's a component that this device does not support or it's not compatible with with the Verizon network so what I'd be happy to do that was received about upgrade options and even waiting the upgrade charge the normal $30 charge to do an upgrade I'm sure we can work with you on that and see about getting you into a phone that will work. I'm gonna try to call you back in about an hour so that I can reach you I know you waited long enough on this but if I'm not able to reach you then I'll document the account and we'll go from there but thanks again so much for choosing Verizon. Really sorry that we weren't able to get that Blackberry set up on our network but I'm sure we can work with you in getting your phone.
That is BS ! This is why I never deal with LEVEL 1 support. I have already talked to level 2 people - the phone has EVERYTHING is needs to be compatible. It is an LTE phone with the proper bands for communicating and doing TEXT/PHONE/DATA with the Verizon network.
Brian C - Ignore Jonathan (he can apologize later). Call 611 (or verizon) and insist on speaking to layer 2 support.. They understand the process of getting a phone "accepted" (or white listed).. They can add any feature to that list they want.. Including text.. Even international calling when you travel.. Level 1 has NO IDEA of how the system works or how phones are entered...
Good luck !
PS> If you leave an email - I will email you the level 2 guys who know how to do it !
Rob
rlariv wrote:That is ** ! This is why I never deal with LEVEL 1 support. I have already talked to level 2 people - the phone has EVERYTHING is needs to be compatible. It is an LTE phone with the proper bands for communicating and doing TEXT/PHONE/DATA with the Verizon network.Brian C - Ignore Jonathan (he can apologize later). Call 611 (or verizon) and insist on speaking to layer 2 support.. They understand the process of getting a phone "accepted" (or white listed).. They can add any feature to that list they want.. Including text.. Even international calling when you travel.. Level 1 has NO IDEA of how the system works or how phones are entered...Good luck !PS> If you leave an email - I will email you the level 2 guys who know how to do it !Rob
rlariv wrote:
That is ** ! This is why I never deal with LEVEL 1 support. I have already talked to level 2 people - the phone has EVERYTHING is needs to be compatible. It is an LTE phone with the proper bands for communicating and doing TEXT/PHONE/DATA with the Verizon network.
DO NOT post email addresses or other personal information on this public forum!
Rob,
I tried to add you as a connection here which should allow you to see my email address!
Thanks
Brian
It appears, as I've discovered many times on other issues, that it really is dependent on the Tier 2 Tech you get. The one that put out the form to add my Key2 got the form kicked back - as in, NO sms.
Ok all, sorry it's taken me a while, but I thought to share my experience on how I finally managed to get SMS working on my Key2 - which actually required buying a Key2LE -
A new SIM was originally provisioned for "CDMA-less" function in an LG LTE Exalt, at the advice of one Tier 2 tech. But when plugged into the Key2, lost that provisioning, b/c the Exalt wasn't a smartphone. I expected to have another 2-hr Tier 2 call once I plugged the SIM into the LE, but it instantly recognized "CDMA-less" provisioning, once the LE had been through initial setup, and so rec'd texts instantly. On landline w Tier 3, I was told the system showed a Key2 - trying to explain the issue was hopeless. On a whim, decided to plug the SIM back into the Key2, and lo n behold "CDMA-less" was provisioned and texts started coming through - just by the simple act of plugging an already "CDMA-less" provisioned SIM that albeit was provisioned on a non-smart phone, and thus wasn't recognized by the system on a non-white listed smartphone, once plugged into a white listed smartphone, "CDMA-less" provisioning stayed up when swapped back
everyone please sit and think through that for a moment
While this is a VZW, albeit public forum, I feel I've earned the right to the following opinions - based on having been a VZW customer since 2005, and a RIM beta tester from 2006-2009 - meaning, I know my way around, and have been a loyal VZW customer for near 15 years -
1/ Tier 2, simply put, isn't. Not anymore. I've never had to elucidate so many on the technicalities of a single issue, and simple batch SFO order (#852627, if memory serves) to add a provision;
2/ VZW needs some serious thought into what's known as customer loyalty - I turned down a free BlackBerry Passport in 2015 b/c it wasn't compatible w CDMA. It's quite a simple concept that companies invariably tend to lose sight of, as they get too large, and CS is farmed out. That is still no excuse -consider how large a company RIM was - they still offered a free Passport when they weren't holding the lion's share of a market space they created;
3/ VZW (and on this one, I'm more than happy to be corrected) cited dual SIM as the reason they were "taking longer in their evaluation" of the Key2 - well, the LE IS dual SIM;
4/ do both BlackBerry Mobile (aka TCL, the world's largest cell phone manufacturer) and VZW (aka a network I'm still a 15 customer of) really care that little about what's admittedly their smallest demographic of customers -c'mon people, seriously.
There's absolutely no difference in the way that the LE's Qualcomm radio connects to the cell network - it's the same chip....so what am I missing? Is it the "alluded esim" which also doesn't exist in the Key2
to be clear -
Key2: model# BBF100-2
Key2LE: model# BBE100-5
seelinger, I'm sorry to hear that you are experiencing challenges with provisioning text messaging on your Blackberry phone. Allow me to clarify. If your phone is not a Verizon brand phone, we are unable to guarantee full compatibility of cellular services. If you would like to use a Blackberry device on our network, I recommend the Blackberry Key2LE as shown here: https://www.verizonwireless.com/articles/unlock-blackberry-key2le-smartphone-at-verizon/ Let us know if this helps.
LorenzoP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Good morning, TS-CB, and thank you for taking the time to reach out to us. We apprecieate your quick response, as well as these updated details. Now that we've got this confirmed, it's vital we continue to review this further. To continue to utilize your time to the best of our ability, can we have you verify if any troubleshooting steps have been completed within the last 24 hours? If so, please let us know the last step you've completed so we can continue to get more details in regard to your current situation. However, if there are no troubleshooting steps that have been performed, the next step would be a Network Reset. A Network Reset can be performed to confirm that your device is running to the best of it's ability while holding its strongest connection to our service tower. In most cases this can be performed by completing the following steps : Settings < General < Reset < Reset Network Settings. Tap this again and your device will power cycle. When the power cycle has completed, tap Cellular Data and Wi-Fi both off and on, while turning Airplane Mode on and off. Now, use your device as you normally would for roughly 5 minutes and let us know if you see any changes in your device performance. We'll be right here waiting to look into the results with you.
No it does not help. There is zero reason the Key2 non-LE can't work on the network. In fact it is working in all ways except receiving texts. Others have commented in crackberry forums and here that if it is provisioned just as the LE, it will work. Calls, data and sending texts are all great. The problem is receiving text messages and that is because the network is trying to send them using the incorrect protocol.
https://forums.crackberry.com/blackberry-key2-f472/verizon-key2-waiting-room-1146969/index46.html
https://forums.crackberry.com/blackberry-key2-f472/carrier-can-i-use-key2-1162222/
"got a key2 le. brought to verizon store. they put in a new SIM. It worked. Then transferred the SIM to the key2 and everything worked (calls, texts, and data)"
So no, it does not help - a competent tech who understands what they are doing would help. I'm much more loyal to blackberry than VZW at this point. Especially when I called and confirmed with VZW prior to purchase that the KEY2 would work with the LTE network...of course not the 3G CDMA..but I can live with that.
We're truly sorry to hear of the issues being experienced with your text messages, seelinger. We are unable to guarantee the service of devices that are not sold through Verizon Wireless. There are devices that are certified to be used on our network, and you may find more information on them by using the following link. Devices are added to this list regularly, and you may keep check to see if your Blackberry Key2 is approved to be used on our network. https://community.verizonwireless.com/docs/DOC-2843
DavidR_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
For those with the KEY2 - you NEED to call layer 2 support and ask that they add the KEY 2 to the whitelist Database.. This was the purpose of my very first post here - but everyone is trying to just add it the same as KEY2-LE..
You maybe right - the hardware and protocols for both phones are the same !! Got it ! BUT.. there is a difference in the IDs for the phones and it still needs to be added to the whitelist.. Layer 2 has promised to do this for ANYONE who calls in and talks to layer 2 !! It only has to be done ONCE for EVERYONE.. So PLEASE PLEASE - ask to speak to layer 2 support - and then ask to have the KEY 2 added to whitelist .. this is different than asking them to activate it.. You will need to call back in 48 to 72 hours after your whitelist request to then activate it.. its a TWO STEP process..
I just read thru all the post and I have to make a comment.
Verizon's customer service rep responses here were so canned and useless information. Always ending with the same subscribe to this, follow this link, etc. when clearly those suggestions made leads t ok nowhere is why people get frustrated and start to wonder what the grass is like on the other side.
The way your handling your responses is the same as hey go read our policy manual. We could do that without you chiming in here.
This is REALLY getting ridiculous. Why won't Verizon add Key2 to the database? I can understand if they won't GUARANTEE that all functionality will work, as with the Key2 LE. But they CAN and SHOULD still add it to the database.
By not adding the Key2 to the database, they are ENSURING that it won't work properly. And that is NOT right. In fact, it's downright SABOTAGE. They are LITERALLY sabotaging the devices of some customers. So I think it's time for a CLASS ACTION LAWSUIT. And there ARE grounds for such a lawsuit.
Think about it. They are charging EVERYONE the same, yet they are KNOWINGLY sabotaging the functionality of SOME devices. This insanity MUST stop.
Wish they would give you the name of the level 2 guy I worked with! He had done all the pre work and has the DB guy lined up! I did not buy key2 yet because I can't afford it! But vzw here knows my account and could look up my account notes and help you people!
I actually got mine turned on…the rejected form was because they were filling it out wrong. They need to basically say that the Key 2 IMEI is a Key 2 LE IMEI…after that, took all of 2 hours to start working. So key item is to say your IMEI is actually a Key2 LE. As for on here, I changed my profile so you should have been able to see my personal email rlariv, but not needed now.
Which merely punctuates the utter inanity of the situation on the back end. I mean, wow, just wrapping my head around this asinine situation is giving me a tension headache
I had the same problem and was on the phone with support for an hour. Couldn't get it to work and had to sadly return the phone.
What are you transitioning to?
Been fighting with verizon for 20 years. now they will not support key2 seems like a pick and choose instead of what people want
Time to move on if you've been fighting for 20 years!
