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Motorola Moto Z Force NO BLUETOOTH

I have had my Moto Z force for about 2 years now. Absolutley love the phone. I have recently bought a new car with the bluetooth feature for a hands free safe driving, but can not get the bluetooth to connect to anything. Neither my home stereo or car. I have tried to call Verizon and Motorola for help and nothing works. I have been on both community forums and it pretty much stems from the latest software updates. I have tried everything

possible to fix this. Of course I have just paid off the phone in full, it works perfect except the bluetooth. I am very disapointed in this. I looked for another phone to purchase but I am not willing to pay $600-$800 for another phone. Why can't this be fixed? On the Motorola website, almost everyone is having the same issue and the support staff there acts like this is a separate issue for each person. They are going to lose business if this can not get fixed. Any ideas?

Comments

Verizon_Support

I know the importance on getting this feature corrected, Dexter06, especially for hands free mode. When you attempt to connect your BlueTooth to either your home stereo or your car. Do they appear in your BlueTooth connection settings but do not want to pair and connect? Or, do they not show up at all?

Joey_VZW
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Dexter06

The bluetooth is not recognizing anything.

GinaDS

Same with Moto Z2 Force. I'm so frustrated and its NEW...

GinaDS

Mine will CONNECT but it BUZZES to the person on the other end OR The PHONE APP completely stops and I cannot answer a call. Have to pull over, disconnect Bluetooth then call....? Just got this MotoZ2 in March and no doubt I recv'd a refurbished (although I paid $720 for a NEW ONE) but now it seems it just has major issues... I've always had MOTOROLA phone and never had any issues?

romehilt19

Stupid phone

GinaDS

I'm beginning to think there is just something wrong with this particular phone because there are sooooo MANY with the same exact IssueSSSS.... What really upsets me is the salesman absolutely woulsnwolay off me Abt this phone which wasn't the one I went in to get . should've listened to MYSELF...

Verizon_Support

Dexter06, we're sorry to hear that you're having these issues in regard to your Bluetooth. Have your car company about this matter? Also, have you attempted connecting to any other device that allows Bluetooth?

CecileC_VZW

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Dexter06

Yes the system works perfectly in the car. They tried other phones and my tablet also connected properly with no issues. It's the phone and what ever the latest update was it's not letting the phone recognize anything under the Bluetooth. Everyone on the Motorola website community is complaining about this Bluetooth issue, not just me and this issue is not being resolved..

Verizon_Support

Dexter06, I appreciate your time in working with us. We want to be as helpful as possible in getting your phone to connect to your car Bluetooth. What make and model car do you have? What is the version of the application used for your car to connect the Bluetooth. Since you mentioned this started after a recent update; can you also please confirm the current software version on your Moto Z Force: https://www.verizonwireless.com/support/knowledge-base-205295/?

Tanisha_VZW

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KATKAT21

Hi Dexter06

Was the phone upgraded to Android Oreo 8.0? I have had the same issues after upgrading to this OS. Also, I have no Wifi capability whatsoever. I have contacted Verizon, but they are of no help. It's everybody else's fault. My phone is like yours, nearly 2 years old, and functioned perfectly before the upgrade. It appears that the upgrade has fried the hardware on the phone.

Dexter06

My vehicle is a 2018 Subaru Forester and The build # is OCLS27.76-69-6

Last updated to Android 8.0.0 on July 27 2018

Not sure about the version of the application used for the car. I know that it did accept my tablet blue tooth and when I bought the vehicle they tried to connect my phone blue tooth and did not work. They did a soft reset and also renamed my phone and did not work. The sales guy did try his phone and the blue tooth worked in my vehicle.

Under the status section the blue tooth address is:

68:c4:4d:ec:46:c1

Verizon_Support

Thank you for the details, Dexter06. It does sound like an issue with the device, which could be related to the most recent software update. In that case, we would need to wait for the next update for any fixes. Have you completed a factory reset on the device as a troubleshooting step?

EricaG_VZW

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CINWIL73

I have had the same issue . I have had phone almost two years and my Bluetooth has never EVER worked, I have even taken to the Verizon store two times, and both time a tech worked on it, and was not able to get it to connect either. Now since this new update, and battery life the way it is, the phone is about useless. And nothing nor anybody is doing anything to resolve the problem. They just keep blaming it on something else. I see from all these threads i am not the only one with the same problems.

Verizon_Support

CINWIL73, it's important to us that your device connects to Bluetooth without any problems. Having a long lasting battery is also very important and we'll do everything we can to help. We don't want you to need multiple trips to the store in order to fix an issue. The following link will take you to our device troubleshooting page where you can review different ways to troubleshoot your device. https://www.verizonwireless.com/support/phones-and-devices/

Jesus_VZW
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CINWIL73

I have tried all the troubleshooting below nothing has helped me like I said I went to two different Verizon places at two different reps worked on the phone could not do anything with it. they could not understand the problem nor do they have any suggestions except of course to get another phone. I have reset it reboot it went back to factory settings nothing works. It's just sad because I've been a lawyer loyal customer to Verizon for 20 some years now.

Verizon_Support

The lengths that you’ve gone to are appreciated, CINWIL73. If a factory data reset has been performed and the trouble persists, then a replacement is clearly needed. When did you purchase your Moto Z Force? The reason for asking is that this is covered by the manufacturer’s one year warranty. If it’s been greater than a year do you subscribe to an extended warranty? Is the device in good condition with not breaks?

David_VZW
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CINWIL73

I have the phone now for 2 years in December so it's been over a year and I have like $78 to pay it off before my contract runs out however I'm not sure what I'm going to do I know I will not get no Moto Z phone anymore. Not even sure if I go back to Verizon

Verizon_Support

Oh my, we would never want you to consider leaving us, CINWIL73. I know just how crucial it is to have a properly working phones at all times and I'm here to help. I'm sorry to hear that the steps you've taken haven't netted any results. I've sent a private message so we can look further into this. You can check for the message here: http://spr.ly/6588DfFla

Ryan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

CINWIL73

Well I just got off phone with Boost mobile - they have great data plans.. and free phone to go with.

Guess i will be switching here soon.. Thanks Verizon Not only will i be saving every month on my phone bill, i will be getting more data plan cheaper, AND i dont have to make any payments on a phone !!!!!!!!!!!!!!!! that does not work

Ann154

Good luck with the Sprint network which is what Boost Mobile uses.

CINWIL73

Ann154 do you have a working phone ????

Sprint works really well in my area . So i do not think there will be a issue..

I can NOT use my phone at all with Verizon ---soooo there ya go

Ann154

If Sprint works well in your area, all the power to you for switching. Unfortunately Sprint doesn't work everywhere just like each carrier has weak spots around the country. For me, Verizon Wireless is the best choice for my regular travel area and for most of the places I visit for work. Sprint is less than stellar where I live so I can't consider it.

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