I've had 2 motorola phones become useless or virtually useless in less than 2 years. both were caused by manufacturer. Verizon Reps in store both times told me the phones, Turbo 2 and Moto z, were the most reliable at the time of purchase and both times I got the "sorry we can't help. contact motorola" story when they failed. Motorola CS is probably the worst I have had to deal with in any industry as is evident by the out of court settlement for not returning people's deposits when they didn't want to be, or weren't able to be without a phone for 2+ weeks. That said I have a Moto Z that is almost impossible to use right now (I won't list all the issues as they can be found on several threads here) and Motorola wants a $450 deposit and an additional $30 to replace my phone without the 2+ week inconvenience. So I guess your choice is go without a phone for weeks, or go without $450 for who knows how long. I smell a lawsuit in the making, or at least customers leaving Verizon by the thousands. What are you willing to do to prove you still know what customer service is Verizon?
