I went to the Middletown, Verizon store on Saturday, 7/23/18, with my daughters Samsung 5 to have them help us move over her pictures to her SD card. I should have turned around and left when the lady working there went to youTube to show me how to do it, but I didn't, I thought she could help me. She clicked on few things and my daughters files went grey with question marks, she said that was okay they were just being moved. We got to the car and my daughter questioned the grey boxes, so I went back into the store to ask the lady and she said that was okay there were a lot of pictures, she said "Give it some time and they would all be on the SD card". So we left, couple of hours later, my daughter only had a couple of pictures and nothing on the SD card. I took it back to the same store the same lady was there. She again went back to youTube to get the answers, she spent a couple of hours, when she told me that she was apple certified and couldn't help me any further. She told me there are two Samsung certified individuals in Louisville an gave me the store names, so I called one while I was still in the first store and they told me there were only sales people there and that they could possibly trouble shot for me. She ended up giving me a link, to a app that "might" work. . . I'm just sick, I know things are never really deleted and I feel like I'm getting the run around. Is there someone who can help me?
