I've had the same problems and I can't afford to buy a new phone because I still owe on the others. this is some garbage. I can't contact my partner in case of emergencies because of this garbage phone I'm paying for. NOBODY has helped me on verizon. I'm so angry and irritated. No one cares to help. They keep telling me to pay it off, well I paid for good quality service and I don't get it.
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