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BlackBerry Key2 LE certified for Verizon BYOD!

carol_vzw

From BlackBerry: Capturing the balance between iconic BlackBerry design and modern elements, the BlackBerry KEY2 LE features a lightweight polycarbonate frame and a newly designed soft textured back that provides better in-hand grip to prevent drops.

The KEY2 LE is available for purchase from BlackBerry and other retailers for BYOD activation on Verizon.

Return to Verizon BYOD Community

Comments

AMATHA82

Purchased the Blackberry Key2 LE via Best Buy as it has been whitelisted by Verizon.

Removed SIM from Samsung Galaxy S7 (through Verizon) and put in SIM1 of Key2 LE, I was able to do everything but receive texts.

Verizon customer support was not able to assist.

Blackberry Mobile support indicates that Verizon provided the following to them as resolution:

We will need you to go to Verizon and have them give you a new SIM card for your device. Also, they need to add a Batch Order for a SFO code

The SFO code it is 83856

And only then they will be able to see the

"CDMA-less devices provisioning"

With those steps, the phone will receive the SMS on the Key2 LE.

I went into Lancaster, OH store and they were not able to do this with SIM, so they contacted Verizon Support, who after 45 minutes indicated “Verizon no longer carries this device, as the device has expired and no longer is supported”.

How can I get the correct SIM and use my new phone?

carol_vzw

Hi AMATHA82

We are really sorry to hear about your experience. You can activate your device through MyVerizon (this website). When logged in you will see an option for "My Devices" > "Activate or Switch". Choose Activate. This will ensure your line has the correct provisioning and fix the SMS issue you are seeing. Would you please report back here so we know the issue is resolved?

MATKOW19

i bought the BBE100-5 from amazon and the even the blackberry box it came in says its verizon compatible. is this 100% the solution to get my phone activated?

carol_vzw

Hi MATKOW19

If you are activating your KEY2 LE on an existing phone number, MyVerizon Activate or Switch (Activate) is the self-service path that we recommend for activation. Please just do not take a SIM from your current device and swap it to the KEY2 LE without having MyVerizon or customer support activate it for the KEY2 LE. The device is certified for Verizon as the box says and we hope you love it.

MATKOW19

i worked with verizon and had it activated yesterday, it sends texts and can call and receive calls but i cannot receive texts. Is there a way to address this issue or is there a solution in the works? I had a text from verizon this morning that says my key 2 was added to the data base and to activate it but i am wondering if it will have the same issues.

carol_vzw

Hi MATKOW19

It looks like you have a Samsung device on the line now? Can you please use MyVerizon to activate your KEY2 SE? MyVerizon (log in) > MyVerizon > Activate or Switch (Activate) > follow the steps to activate so you see KEY2 SE as your device when you are in MyVerizon. I am looking into that message about the database as your KEY2 SE (all KEY2 SEs) should already be in our database. Thanks for reporting.

Cold45

I just bought a key two le from amazon and everything is working except receiving sms. When i go to active the phone it says my imei is not supported. When I called vzw they said this phone is not supported and did not offer any help.

derekr_vzw

Cold45, Eileenshower, THOPED2,

We want to make sure you are able to receive text messages on your device. You will need to have a CDMAless device and feature on the account. If you would like me to further review your account, let me know and I can send a Private Message to get started.

DerekR_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

THOPED2

Thank you! If you could please send me a message to get started on this remedy I would greatly appreciate it

Cold45

Yes please do.

carol_vzw

MATKOW19

Thank you for reporting back. We hope and expect things will be smooth from here out.

Thank you ALL for your feedback. Because of your posts, we believe we have improved the activation experience for this KEY2 LE moving forward.

VINHER47

I had first bought the blackberry key2. When I put in my sim card, everything worked but I could not receive text messages. After a few days of research, I realized from forms that I should of got the blackberry key2LE. As they said this is the one that works on the network. I then bought the key2le went to best buy to get it hooked up and I ran into the same issue.... Everything worked but I could still not receive text messages. The associate there played around in my account and he changed a few things. I believe the first thing was the sfo 858306 whatever that was... He then changed it to CDMA Less device provisioning. Once he did this everything was working and I was now able to receive text messages.... I said that's weird. If everything worked on the key2 but receiving text messages what would make it different for the key2LE. We then just out of curiosity figured let's try the key2 again and yes everything was now working web,email,phone and text both in and out.... So I'm here to say YES both the key2 and the key2LE will work on the network as long as you do the above. Hope this helps... Verizon please update your notes about these phones.

RAM73

This is getting exciting!

Can you please confirm the model # of the Key2 and the Key2 LE you got to work?

I've been wanting the K2 but heard the same info, that only K2 LE would work.

Thank you!

corteocat

We spoke to Verizon tech support several times last week, regarding bringing a Key2 LE onto our plan as a BYOD.

Tech Support told us that only Model BBE100-5 will work.

We purchased that model on Amazon, picked up a SIM card at our local corporate Verizon store, and called tech support back after we got home. They were easily able to activate the phone - however they initially doubted that this phone was on their BYOD list (it is)..

We are fully functional, no problems with receiving text messages.

So, apparently, model is "CDMAless"

Here is the info on the specific phone we purchased on Amazon $449.00):

BlackBerry KEY2 LE Unlocked Android Smartphone (AT&T, T-Mobile, Verizon), 64GB, 13MP Rear Dual Camera, Android 8.1 Oreo (U.S. Warranty) – Slate

Phosphorous1

Carol or someone, I am having trouble getting my Key2 working activated on the Verizon network through the help desk, would appreciate some help.

Ludlow

I have now been told by our Verizon representative that the Key 2 LE cannot use Visual Voicemail, cannot make 4G LTE video calls, will not notify you when you receive a voice mail, and the only way to access voice mail is by manually dialing *86. I have confirmed all of this. How can this be certified on the Verizon network if it can't even tell you when you receive a voicemail???

Ann154

Ludlow wrote:
I have now been told by our Verizon representative that the Key 2 LE cannot use Visual Voicemail, cannot make 4G LTE video calls, will not notify you when you receive a voice mail, and the only way to access voice mail is by manually dialing *86. I have confirmed all of this. How can this be certified on the Verizon network if it can't even tell you when you receive a voicemail???

Those are Verizon Wireless exclusive features and won't be available on unlocked unbranded devices. As for your voicemails, you need to go into your MyVerizon account online and add the Block Visual Voicemail feature to your line. If you don't have that option in the Blocks section, can customer service at 1-800-922-0204 from a landline or *611 from your phone and request they add the Block Visual Voicemail feature to your line. Once you have the block in place, the phone will receive the notification symbol in your notification bar informing you of a new voicemail. You still have to dial *86 to access the voicemail system.

Ludlow

Hi Ann. Thanks for that. I did end up calling the 800 number and the gentlemen on the phone said he had to activate my visual voice mail in order for the notifications to come down. I found that strange as I knew the Visual Voicemail wasn't supported. However after he enabled it, I did start receiving voicemail notifications at the top of the device. Unfortunately, I can't get the red asterisk to display on the phone or "Call Voicemail" shortcut so my only notification is across the top, but that's far better than nothing. I even went to Phone App > Settings > Voicemail > Notifications > Advanced > Show Notification Dot.

On a side note, if it helps anyone, to get rid of the annoying "Visual Voicemail" error when you go to the Voicemail section of the phone app, in the phone app go to Settings, Voicemail, and turn off the Visual Voicemail toggle.

COOLBEANS5665

Hi, I was thinking about getting the key2 let, and I was wondering if features like wifi calling would work as I need it for my home.

Ann154

COOLBEANS5665 wrote:
Hi, I was thinking about getting the key2 let, and I was wondering if features like wifi calling would work as I need it for my home.

WiFi calling won't work on that phone model.

COOLBEANS5665

So is that because Verizon won't allow it? I emailed blackberry mobile and they said the phone is set up for with for wifi calling, but to check with the carrier.

Farmerboy22

Hi!

I have a Blackberry Key2LE, Model BBE 100-4 that I would like to use on an existing Verizon account. I tried to set it up online, but after entering the IME number, it says that the device is not compatible. Does a 100-4 4GLTE not work on the Verizon system?

Verizon_Support

I understand your desire to activate a particular phone model (Blackberry Key2LE, Model BBE 100-4 ) on our network, Farmerboy22. You mention that you entered the IMEI at our compatibility website (http://spr.ly/6601Edfn9) and the website indicates that your phone is not compatible. This means that your phone cannot be activated on our Verizon Wireless network.

You can find compatible devices at this link (http://spr.ly/6602Edfni) at your convenience.

AntonioC_VZW

Whiskey_tango_VZW

Can someone from VZW who is knowledgeable on the BlackBerry key 2 SMS receive issue please contact me and get this sorted on my account? I have gone to VZW, contacted customer support and jumped through every other flaming hoop this forum has to offer over the last six months to no avail. Supposedly had customer service put in a ticket over two months ago but it seems there is a disconnect

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