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Droid, Droid X, Droid 2 by Motorola Picture and Video Fail

Ever since I bought the Droid X, I encountered strange problems with my media files. I tried to rename some of my videos, and once I tried to go back and watch them after the renaming process, it turns out the phone completely destroys the file, turning it into all numbers and letters, no longer viewable. The phone also does the same thing to pictures if you try to rename them.

I figured I just wouldn't rename anything as to avoid this problem, but last night it turns out the phone did it automatically, destroying about 600 of my pictures and videos. When it destroys the files it sends them into a folder named LOST.DIR and most of the icons look like blank white sheets of paper.

But wait! There's more...It happens to more than just my phone! The other person on my account also has a Droid X, and his phone also destroys media files after renaming them. He ordered a replacement phone, but once again, the phone still destroys files when you rename them.

So we went into a Verizon Wireless store for help and ended up testing this process on the Droid, Droid X, and Droid 2 display phones in the store. They ALL did the same thing and destroyed the picture we took in the store after we renamed it.

Please leave feedback letting me know what phone you have and if it destroys your media files once you try renaming them. Also, If you have a Droid X or Droid 2 please take a random picture of anything, then go to the picture, rename it, and try viewing it again. I would greatly appreciate feedback

Warning: Do not try renaming a picture or video that you want to keep!!! After contacting Verizon Wireless and Motorola, they have yet to find a way to restore my destroyed files, so please just take a random picture of your lamp or floor, so that you do not lose any memories!

Comments

Wildman

I have renamed a number of files without issues but I did notice that the gallery or file browsers do not refresh the list until you restart the device, so this means that the file information was usually there but does not reflect the updated file name until after I rebooted... If I attempted to open file after I rename it I noticed the issue you reported but after reboot all was corrected for me.

Try rebooting after renaming and see if it helps..

droid_x_user

Thank you for your feedback, but unfortunately I have taken these steps prior to visiting the Verizon Wireless store, and they did not fix the issues. I tried taking the battery out and the SD card, then replacing them and checking to see if that fixed the problems but did not. In the store they had me do a Factory Reset on the phone, this again, did not fix anything, and after doing the reset they had me take a picture in the store and rename it. Once again the phone destroyed the file after this process.

Wildman

Think I just figured out what is happening, when you are changing file are you doing it through the file explorer? I believe you are and when you change the name are you making sure to keep the extention? (.jpg .png .bmp)... If you delete the extention this would cause this issued and all you have to do is edit name again and just place the extention back at end of file. Example change "Test File" to "Test File.jpg"

Also the issue with files being moved to "Lost" folder usually happens when you do a disk check of SD Card when used as Mass Storage, I have had this happen a number of times.

droid_x_user

Once again, thank you for your feedback, I appreciate it. This does not work for the files the phone destroyed on its own. So I have to ask...why did the phone do this automatically to about 600 of my pictures and videos? I did not try renaming them or messing with them at all. How do I recover all of these media files? Will this just keep happening to all my pictures and videos?

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