I am unable to wipe Moto Droid as phone will not turn on --- it is in an endless reboot loop. How do I wipe data? On line instructions involving power button & volume down button do not list a wipe option.
Which exact phone model do you have?
I have a Moto Droid Z Play.
Having a phone that won't power up is no fun, especially when you want to clear the information on it. Not to worry EDWJAM77, there is a way to do this. Please follow the steps listed here: https://www.verizonwireless.com/support/knowledge-base-206405/
Erin_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
We are so sad to hear that your phone is stuck in a Boot-Loop, EDWJAM77. We are here to help.
Typically, the only way to Factory Reset the phone when it is not responsive, is to access the Android Recovery screen https://www.verizonwireless.com/support/knowledge-base-212928/
If that is not showing the needed option, then visiting a corporate store location may be best, so we can take a look at the phone for you. Here is a link to help locate the closest location to you https://www.verizonwireless.com/stores/?intcmp=INT-SITESEARCH-REDIRECT-STORE
Steven_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
