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Broken DROID and no replacement: So disappointed... anyone have guidance

mdaubman

Here is what's happened:

1) Droid stopped working

2) Customer support was great and sent refurbished replacement

3) Replacement regular mic not workin (only speakerphone). Tried factory reset and still broken.

4) Calls to customer support now say there are no replacement droids but we can get phones that are NOT as good as the droid (LG ally as an example). Screens are smaller, features different, quality worse and in ALL cases these phones would have cost me a LOT less to buy originally.

So, I'm suck with a phone that doesn't work right. I've offered to pay extra and get the Droid X but of course, they say no because I'm not at the end of my contract. I'm so disappointed and lost on what to do here. I have a 2 year contract because I bought a DROID. Now I'm stuck in a contract and they want to give me other than a droid. I'm sure fine print protects Verizon, but this sure feels like breach of contract... and just not moral or fair. Any help?

Michael

Comments

Nilrac412

Michael,

I am in the same boat as you, I extremely disappointed in Verizon's handling of the situation in not telling Customers they are phasing their phones out for the upcoming Motorola Droid 2, but instead leaving us hanging say we'll let you know when a replacement comes in, or allowing to swap for much larger downgrades. Asurion however is going to be offering replacements of the Droid X and INcredile as equivalents for the Droid!

mdaubman

I'm trying to figure out if I have any options. I guess taking my contract to my lawyer is a good first step but I'm just hoping Verizon "steps" up and offers a fair deal.

Nilrac412

It seems our only options are take the downgrade and sit on our hands and hope we get a new Droid, the Incredible and X are on back order until August unforunately :smileysad:. I feel like Verizon is dropping the ball big time...

mdaubman

Does verizon monitor these boards? I'd think they would be eager to fix a problem that seems to be getting larger every day. I've been a long time Verizon customer and I'm starting to warn others of this unfair behavior (on this board and others). I'm surprised Verizon isn't trying to "make it right".

Michael

mjyawn

Same here on my 3rd one we should go to the FCC and BBB and file compliants!!! Let me know if yall are with me.

sranger

If your phone is still under warrantee, I suspect that you can cancel your contract ( without penality ) if they can not provide you with an equivalant replacement. Of course they have a lot of lawyers and may fight you on this. ( I am sure this is covered in their fine print some where ) I think a complaint with BBB is a good option if Verizon refuses to help... I would personally not accept an inferior phone....

However, on a realistic note, you can probably find a workign Droid somewhere on Ebay, Crigs list, ect... for a reasonalbe price if you just want to get a working phone and put the issue behind you....

It is sad, but Verizon does seem to not care about you as a customer once you sign the two year contract...... My experiance with their customer service has been horrable....

bkfist

Actually, I would contact your State Attorney Generals office and file a consumer protection complaint with them. That particular state office has the power to prevent a corporation from doing business in your state. Companies WILL pay attention when they receive a letter from an Attorney General's office. Plus, there is no charge to you.

I don't think the AG's office would flinch at the fact you took a "lesser" phone temporarily as you "had to" to get a working phone, since you were required to pay your contract regardless of whether or not you had a phone.

Cobjones

I am on my 4th, and they said they will continue to send out refurbs. There will be a lot for a while. They might stop building them new, but they will refurb for a while. If I have to take back another one I will throw a sh*tstorm.

rickwhoo

I would just keep calling until they give you a droid that works or give you an incredible or x. Keep calling, it will work out in the end. Be persistant, works for me everytime.

mjyawn

Yeppers the squeaky wheel gets the grease!!! I am in the same boat verizon said they will let me know something today. I don't have a lot of faith in them though. One thing for sure I am not going away quitely!!!

Cobjones

Let us know how it goes

unknown

Unfortunately, I think Verizon has a leg to stand on here. The Droid and the Ally have very similar tech specs, and although the Ally has a lower initial purchase price, that's to be expected given that the Droid's price was set 2 years ago. It says right in your contract that they can offer you an "similar or equivalent" device if an exact replacement isn't available, and both Assurion and Verizon include this language in their contracts for warranty and insurance coverage.

On the other hand, the Incredible and X are major hardware upgrades compared to the original Droid, and they are also substantially different in form factor (lacking a physical keyboard). Just because you're unlucky with phones doesn't entitle you to a free upgrade, or everyone would be deliberately dropping their old Droids out of their pockets to get one too.

rickwhoo

LG ally is no wheres close to moto droid. Assurian and verizon will give you an Inc or X eventually. I have seen it done.

unknown

Look at the spec sheet, in terms of internal components, the only major difference is the lack of a dedicated GPU, and given that the Droid was released 2 years ago, it seems like a pretty equivalent device. Identical? No, but the Droid is closer in form, function and capability to the Ally than it is to the Incredible or the X.

If Assurion wants to give people free upgrades for breaking their phones though, that's on them, but no one is entitled to that by their contract. As soon as they start doing it you'd be **bleep** NOT to drop your phone in a pool. Which, of course, is why they don't usually offer BETTER quality phones as replacements.

Cobjones

@spottedcatfish

The ally isn't anywhere close. The gpu is reason enough against it. The contract promises service in effect for paying a monthly bill. Them subsidizing the cost is part of the contract. If I bought the phone outright it is different (hence no contract with outright purchase). That is reason enough in a court case if need be. Don't be a tool and defend these practices, you could have this problem any day.

PJNC284

How many of the Droid users are actually noticing the effect of that PowerVR GPU? I'm guessing it's a smaller percentage than the root community. Technically speaking, the Droid isn't anywhere close to the Droid X or Incredible or soon to be Droid 2 or Samsung Fascinate. To argue that they should just give you one of the newer phones is about as silly as saying the Droid is light years ahead of the Ally. While the Droid was introduced as a high end android phone and the Ally was more of a midrange, they're still fairly close to the average user.

unknown

Cobjones wrote:
@spottedcatfish

The ally isn't anywhere close. The gpu is reason enough against it. The contract promises service in effect for paying a monthly bill. Them subsidizing the cost is part of the contract. If I bought the phone outright it is different (hence no contract with outright purchase). That is reason enough in a court case if need be. Don't be a tool and defend these practices, you could have this problem any day.

@Cobjones

Look at the comparison link posted in this thread. Show me where the Droid is SUBSTANTIALLY different from the Ally outside of the dedicated GPU, and then point me to some kind of test that shows a serious degredation in general performance because of it. They are very equivalent devices.

You seem to understand one portion of your contract (phone subsidy), but you appear to not have read the clause that states that warranty or insurance replacements will be made with the same device if possible, and if not a similar or equivalent device of another model.

If I'm being a tool, that sucks for you, because you signed the contract. It's a little silly to insult someone for telling you to abide by the contract you signed, but have fun with those court costs anyway...

I, on the other hand, opted out of Verizon's extended warranty and insurance coverage. I've taken that money and set it aside against the day when my phone may suffer an accident or malfunction. Because I've established my own warranty program, I determine the terms, which are that I can buy whatever replacement phone that I want. If you wanted those kinds of terms, you would have done well to sign a different contract.

rickwhoo

With the screen being smaller, camera lower quality is enough for me as not to be comparable. It is down grading to a lower quality device.

JesusJimenez

I'm guessing that when the droid 2 comes out, they will stop/selling/replacing the droid 1. Therefore, if your old droid is broken and you have the warranty, they will send you the Droid 2 as a replacement! :smileyhappy: This is just a thought!

Cobjones

spottedcatfish wrote:

Cobjones wrote:
@spottedcatfish

The ally isn't anywhere close. The gpu is reason enough against it. The contract promises service in effect for paying a monthly bill. Them subsidizing the cost is part of the contract. If I bought the phone outright it is different (hence no contract with outright purchase). That is reason enough in a court case if need be. Don't be a tool and defend these practices, you could have this problem any day.

@Cobjones

Look at the comparison link posted in this thread. Show me where the Droid is SUBSTANTIALLY different from the Ally outside of the dedicated GPU, and then point me to some kind of test that shows a serious degredation in general performance because of it. They are very equivalent devices.

You seem to understand one portion of your contract (phone subsidy), but you appear to not have read the clause that states that warranty or insurance replacements will be made with the same device if possible, and if not a similar or equivalent device of another model.

If I'm being a tool, that sucks for you, because you signed the contract. It's a little silly to insult someone for telling you to abide by the contract you signed, but have fun with those court costs anyway...

I, on the other hand, opted out of Verizon's extended warranty and insurance coverage. I've taken that money and set it aside against the day when my phone may suffer an accident or malfunction. Because I've established my own warranty program, I determine the terms, which are that I can buy whatever replacement phone that I want. If you wanted those kinds of terms, you would have done well to sign a different contract.

Read again... the GPU is enough for proof... It makes a huge difference in movies, and gaming... comparison charts don't mean crap to actual usability, anyone that isn't a complete tech noob knows this.

Equivalent in contracts has been argued in courts many times, and do you know the outcomes? If it is a problem that arrises from problems in manufacturing then you get full replacement value or trade. That means replacement for cost of device originally... not the cost now.

You are being a being an arrogant tool with little reason. I didn't sign up for extended warranty. My company pays for my phone anyways...

I wouldn't be the one to file the case against them... but many people file class actions all day long, and I promise that Verizon/Motorola would be better off fixing problems then settling in court.

My contract doesnt matter. It is too easy to get out of one anyways...

I complain when a company does wrong... It is my right, and under my circumstances, and many other in this forum I am justified.

I am sorry I dont polish Verizon's knob like you do all the time.

Now go ahead and say how nothing I have said has any weight, and how Verizon and their contracts are perfect. Maybe you can praise them when they go to tiered data pricing too.

Cobjones

Here is a list of why it is not close;

Write speed
No crappy LG UI Skin
Camera (Higher MP and Dual LEDFlash)
For sure 2.2 upgrade eligibility
Screen size and density.
Plus the LG is pretty ugly

This phone is just as close to the Incredible as it is to the Ally... I am not asking for an X... Comparable without going below the Droid would be the Incredible.

Just stop with the Verizon FBism

unknown

Ok, if it's that simple to get out of your contract and go to court to demand that you get the replacement phone you desire then do so, and share the solution with the people here that are affected by a similar issue.

I look foward to hearing about how you get what you want.

JSS045

My Droid is being replaced, I just spoke with Verizon Customer Service. They assured me that it was a motorola droid. I thought it was funny that none of the Verizon stores within a 100 miles had a droid replacement phone. If it's not a droid you can bet I ll be at the verizon store yelling!!!!!!!!!!!!

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