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Extreme battery drain

Is there a solution to the battery drain issue yet? I've read through pages and pages of comments on multiple sites (not just Verizon or Motorola) regarding the sudden excessive battery drain once the phone is taken off the charger and have found nothing that actually works. I too have tried all the hints and tips and technical support recommendations and continue to see my battery charge drop significantly within seconds of removal from the charger. Has anyone who paid the $150 and sent in their phone seen an improvement? I have held off with that "option" since I have read there is a backlog and phones are not being returned in a reasonable amount of time. I'm not here to add to the list of finger-pointing and complaints, I just want answers. Real answers that work.

Comments

HeyRadar

Jump on the Open Enrollment for Extended Warranty (ends 11/25) and get a replacement device.

Your device has to be free of damage (cracked screen, no water damage, etc.), and be less than 2 years old.

IrritatedAMD

That would be great if my phone wasn't 2 years and 21 days old. But I'm just in time to catch the Black Friday deals....

Verizon_Support

We know how important it is to have a working battery. When did you first notice this started happening? Were any changes made to your device around that time? Also, may we please have the make and model of your phone?

EllisandraC_VZW

Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

IrritatedAMD

I have not added any new apps to the phone, only updated what was on it at the time I noticed the battery draining faster. I have checked the usage of the apps and that doesn't show an issue with any of them either. In the last few weeks, the battery draining went from annoying (needing to charge at night so it eoukwoulbe dead in the morning)to ridiculous (draining rapidly as soon as I disconnect it from the charger). There is NO physical damage to the phone. It is a Motorola Z Droid that I purchased at the end of October two years ago. Any suggestions you have that have not alrwalr been given are appreciated. I've tried the other options and they didn't work.

machineica

where and how to get on this open enrollment?

verizonmoderator2

Hello,

Please see Total Equipment Coverage, Wireless Phone Protection and Extended Warranty | Verizon Wireless

To take advantage of this.

Thank you,

Verizon moderator

evelynr_vzw

IrritatedAMD Thank you for the information. We want to dive a bit deeper into this for you. Have you updated your device software? Let’s perform a device health check using the My Verizon app. Please visit https://www.verizonwireless.com/support/knowledge-base-206364/ and follow the steps(share results.) Can you also check the device battery manager setting. Go to https://www.verizonwireless.com/support/knowledge-base-205173/ and follow the steps to review the unusual battery drain. We appreciate your patience during this process.

EvelynR_VZW

Follow us on Twitter @VZWSupport if my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this.

Ann154

machineica wrote:
where and how to get on this open enrollment?

The offer should available from your MyVerizon account online when signed in as the account owner. I know I was offered it and my phone is almost 2 years old now.

IrritatedAMD

The "checks" continue to show no issues. Yet if I unplug the phone from the wall, the battery soon begins to drain(I just looked and it dropped 3% in 2 minutes).

IrritatedAMD

It says all my phones(two are Motorola Z Droids) are "not compatible" for any of the equipment protection options.

jdkcpa

I am having the same problem My started after the security update on the 23rd of November. I went to the Verizon store and they are worthless.

Waiting to hear back from Motorola!!

IrritatedAMD

Have you heard anything useful yet? I have been getting the run-around this whole time. Currently I move my phone from charger to charger and hope it doesn't shut down in between.

IrritatedAMD

UPDATE for those of you who might be looking for answers in this thread:

As of today, I have not yet been given assistance beyond the basic troubleshooting steps and requests for private messages(which only ask me for my phone number and then there is no follow up). My phone is now COMPLETELY useless. I have it constantly charging yet it will do nothing more than cycle through start up and then shut down(displaying the yellow triangle with the red dot at the peak). My "solution" to this problem has been to charge up and update my previous phone (a four year old Samsung). Obviously this does not fix my Motorola, but at least I have a functioning phone.

Advice: If you plan to get a Motorola, be sure to keep an old Samsung on hand.

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