Please tell me how this makes sense.
It's my 21st birthday, and my sweet grandma took me to Verizon to get a new iPhone 4S off of HER own plan. She's been a customer for 13 years and has had the same super basic plan of paying 20 dollars a month. She's been eligible for an upgrade for a very long time and doesn't plan on getting a new phone. Sweet right?
We go to Verizon and the stupid salesworker says that she's only eligible for a basic phone upgrade because "they wouldn't be making enough profit" if they were to let her upgrade to a smartphone. 20 dollars a month for 13 years is a little over 6000 dollars of her money that has gone to this stupid company, so she should be able to by 5 iPhones and they would still make profit.
Can anyone explain to me how this makes sense? Now you definitely won't be making profit because you've lost a customer.
