verizon definitely is horrible....they have totally screwed up replacement orders for two very expensive phones whose batteries failed. They said they were sending Galaxy 7's as replacements and then sent moto z...not even close replacement. One arrived the other didn't because they sent the two phones to two different addresses.
I have spent over a week on the phone or by chat and it is true...the live reps lie, they will tell you anything to get off the phone. The chat is like having a dialogue with either a robot, a total imbecile or someone choosing to have a laugh at my expense.
