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Family base content control shuts down data and wifi

I installed the family base content filters on my daughter's iphone 6. I just wanted the ability to shut down her data when necessary. Now she has all kinds of problems -- her data and wifi connections don't work, she can scroll instagram feed but no pictures or videos load (I did not block instagram). Is this fixable?

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Verizon_Support

Hi Momski4,

We want setting up your Familybase content filters to be simple. Sorry to hear that this is not happening and I certainly understand your confusion with the feature not working properly. Let's get this fixed. I have sent you a private message for account review of your settings. Please respond to this message.

Thanks,

PamelaF_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

SHORTY5106

I am having similar issues with my daughters social media. Please help.

CHAFOE21

I too, am having this issue w/my kids phones. Please help.

Verizon_Support

Family Base is a great way to add controls to your children’s lines, CHAFOE21. We’ll do all we can to help you set up controls, and troubleshoot those which are not properly working. I’ve sent you a private message to work on this further with you.

GeorgeS_VZW

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If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JUACHI98

Many users with I-phones have similar issues with this App. why not publish the fix suggestions to the public so everyone can see it and maybe try the suggested fix?

This Forum doesn't help anyone if the fix is being suggested privately.

Get with it Verizon.

Verizon_Support

JUACHI98 and SHORTY5106, we want to make sure that your Family Base works like it should. JUACHI98, I can understand your concern for shared answers for the community. Are you having issues with your Family Base? Could you both explain what you're experiencing? When did this start?

JoelR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Mommmaof5

Anyone ever get resolution to this. I have the same issues with my children’s iphones... both set up for 15yrs and older, and I have not blocked Instagram but both having issues with Instagram photos loading and displaying.

HEAROE37

I'm having the same issues as well and getting no where. Ultimately I'm going to just cancel Family Base (since Verizon isn't being upfront about a fix!) and move on to some other type of hardware / app.

Verizon_Support

HEAROE37 Our Family Base application is an excellent app with multiple benefits, and I want to make sure that you and your family enjoy it. Can you please tell me what happens when you try to connect the phone to Wi-Fi(error message)? Please tell me more about the problems you're experiencing. We want to help.
EvelynR_VZW
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SLCTaylor

FamilyBase *used* to be a good service. I had the ability to turn data off and on at a moment's notice for any reason I saw fit. That option is gone now. I can suspect service, but that shuts off calls and texts too. Now, the limitations don't even work right because you get an error message if you try to select a limit higher than your "official" plan amount....(we have a 16GB, but we get 10GB of bonus data every month). I want to set limits based on what we actually get. Also, if you happen to be late in your billing cycle and your child has already used more than the "official" plan amount, you can't change the limit because the limit has to be higher than what they have already used. Sure, I get a weekly e-mail telling me about their texts and calls, but I can look that up in Usage details.

FamilyBase is now worthless. Time to find a new carrier that understands what parents actually want and use. Too bad...they had it, and just couldn't leave it alone.

DAVHAT91

Same issue here.

hcfish

I am having this problem also. I was able to connect to our home wifi however Instagram won't load pictures even though I've allowed the app. Do I have to allow all the objectionable websites for IG to work?? That seems ridiculous. Cool new features to the new FamilyBase however it has had so many issues in installing/ using it. Wish we had the option to still utilize the old FamilyBase still.

CGFam

We are also having issues with data and the family base app. When we are away from our wifi my son's phone does not work on mobile data at all. He doesn't have social media but viewing anything that requires internet: YouTube, Google search, nothing works. His data limit is not reached and we tried unrestricting it. Permissions are allowed for YouTube.. I reset network settings and everything works fine without family Base paired to his phone so we know his phone isn't the problem..

Verizon_Support

Being able to access the internet is a must. Let's get this figured out. Does this happen while he is connected to Wi-Fi too? Are any of the other devices on the account impacted as well?

AlbertoR_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

kristichilds72@gmail.com

CGfam- did you ever figure anything out? My 3 kids all have the same phone but only one of them has this problem.. issues with no social media loading, no internet, wifi turns itself off, etc its getting crazy, and I have no restrictions other than DATA limits and TIME restrictions, which seem to act screwy on all 3 phones at times.

Verizon_Support

kchilds72, I'm sorry to hear you've been having similar issues with your children and them being able to access data. I see you mentioned Time Restrictions are enabled. Have you confirmed the restrictions you've set are for times you want your child to be denied access to data? I've used Smart Family myself, and I did make the mistake of putting in the time controls to restrict when my son could use data vs. when I didn't want him to use it. In case you need it, here's the FAQ page for Smart Family. If you go to the section on Limits and look at question #1, you can get a recap of how to set the Time Limits: https://www.verizonwireless.com/support/verizon-smart-family-faqs/

Have you also tried removing controls from one of the lines, and seeing if the problems are occurring even after the controls were removed?

John_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

RMCPHIE

Interesting development -- I found out Instagram images will load if I also unblock Facebook and Messenger on the Social Media tab of Smart Family. I switched that setting on and off and it made Instagram images work and not work, so I know that setting is correlated.

Not ideal, but at least it's a workaround.

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