We went to our local verizon store to get our phone unlocked, they were no help and told us to go to verizon wireless. After searching on this very user unfriendly site, I found out what I already knew. And that was to use the last 4 digits of the phone's # to unlock. I even googled a possible solution and went on youtube. I found a video that showed me how to get the code, but again, it is the last 4 digits of the phone #. It will not unlock. Can someone please help?