Family Locator Does not work

After about two day of getting reports the service stops and the only way I get it to start again is to log in to the website and locate my family member then I get all the old location report to me at once via text. Then it works for a couple more day and stops. Has been doing this for at least a month. Not the phone change phones same thing . . Removed the client and reinstalled same thing . . . This service is a joke!

Accepted answers

unknown

Thanks to all the community responses.

@ Billboy :

I can see how having this problem for months can be very troubling. The issue you are having with the GPS is odd. Do you have any issues with other location based apps like VZ Navigator? Have you tried to turn your location on and off? If not try these steps:

From the main screen, press OK [Menu]
Scroll to Settings & Tools, press OK
Scroll to Phone Settings press OK.
Scroll to Location, press OK.
Choose Location Off (then turn it back on).

Can you please also tell me the zip code in which you are using the application?

Having these answers will help me troubleshoot your issue. Thank you.

All comments

Elitist_Jerk

Sounds like the service works.. I'm confused on the issue

you log into a website, locate and it locates??

AnthonyTa_VZW

snowoj wrote:
After about two day of getting reports the service stops and the only way I get it to start again is to log in to the website and locate my family member then I get all the old location report to me at once via text. Then it works for a couple more day and stops. Has been doing this for at least a month. Not the phone change phones same thing . . Removed the client and reinstalled same thing . . . This service is a joke!

Hello snowoj!

I know how important it is to be able to locate family members, especially in crucial times! I would be happy to assist!

I would need additional information to ensure a good resolution. What model devices are using the Family Locator service? Which device(s) are the Locator, and which are the Locatee? Do the Locatee devices have GPS enabled? Are there any Usage Control features on the lines of service? Where are the devices, typically, when experiencing the problem? What error message(s) do you receive when experiencing the problem?

Looking forward to your response so I can further troubleshoot.

Billboy

I've had similar problems for months now. The phone is an LG Octane. More importantly, it almost never uses GPS to target an exact location. The problem appears worse when the phone is inside, but even when it is outside the accuracy is pretty bad. The location problem occurs whether I am using a PC or my phone to locate.

srlagarto

If the phone can't send or receive texts (full inbox, parental controls, etc.), then GPS location won't work, and you'll only get the larger tower-based location.

unknown

Thanks to all the community responses.

@ Billboy :

Can you please also tell me the zip code in which you are using the application?

Having these answers will help me troubleshoot your issue. Thank you.

Billboy

The zipcode is 20850. I will try to reset the location control. I don't use VZ Navigator.

mmacek

I have the the same problem with my LG Octane and family locator with the exact location. It will never give you the "Refined" location. I reported this issue to Verizon over a year ago! They open up a problem ticket with LG, but I never heard back from LG or Verizon. I spent days on the phone with tech support and Verizon engineers. I am shocked they haven't resolved the issue by now!

resherw@msn.com

I have used Verizon Chaperone since the first day it was available years ago. The system worked great and was accurate. Since the last few "upgrades" it is now worthless. I have never talked to a Verizon Rep that even had a clue about how the system worked and had to learn the tricks myself over the years. However, as of yesterday I gave up and canceled my Family Locator service since it has completely stopped working (about 6 months ago).

Please bring back the older Chaperone software that worked...... I would sign back up if you did.

snowoj

been there done all that

IT DOES NOT WORK

unhapywithverizon

what verizon doesn't tell you is that the phone, especially if not an android or iphone is limited. Verizon has changed their equipment and even the family locator doesn't work directly on the newer phones i.e. samsung galaxy sIII ...only if the phone 1-2 years old. I have both the new samsung and an older lg. the lg used to work. now verizon keeps telling me to delete and reload the app. after doing this four times with the same result, and after doing more research, it was found that verizon isn't exactly upfront with their customers....it';s the phone and verizon's equipment.