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My son has $730 worth of charges, what to do?

I just received a notifiication that my bill will be $1k this month and $730 of that I am told is my son going over our minutes for about 4 days.

I've been a customer of Verizon's for over a decade and I've been told the best that can be done is to refund %25 of the charge. While I will not dispute that my son made the calls, this has never happened before; I was hoping for a waive of the charges and telling me I can put something in place to prevent this in the future. As shocked as I am by the bill, I'm even more shocked by Verizon's response!

I would like to hear from users of this forum. What, if anything would you suggest I do about this?

Comments

rall_g4

If my son went over I would pay. In fact I would appreciate the 25%discount. I believe you can manage your sons minutes through the Verizon website. They do charge 4.95 a month for it. You would think it would be free. But thats Verizon.

84GCock wrote:
I just received a notifiication that my bill will be $1k this month and $730 of that I am told is my son going over our minutes for about 4 days.
I've been a customer of Verizon's for over a decade and I've been told the best that can be done is to refund %25 of the charge. While I will not dispute that my son made the calls, this has never happened before; I was hoping for a waive of the charges and telling me I can put something in place to prevent this in the future. As shocked as I am by the bill, I'm even more shocked by Verizon's response!
I would like to hear from users of this forum. What, if anything would you suggest I do about this?

MankatoMN12

Pay your bill and tell your son to stop using so many minutes?

21stNow

Pay the bill. As for your son, parent as you see fit.

Intocable

i love hearing stories like these. it reminds me how bad parenting is in this country.

charlesod

That is Verizon for you. They are one of the worst companies when it comes to customer service and take advantage in mid contract. I am surprised they kept your post up. But just take the phone away from your son and now you know not to "F" with Verizon, they are the bullies of the cell phone business.

budone

How is this VZW's issue?? Are they the babysitter of this kid??? Heck No.... Pay the bill, and take the phone away.

CharmingPhlsphr

This definitely isn't VZW's problem. As for a 25% credit, that is more than I ever got. The reality is that, unless it is an actual error, VZW is not obligated to give ANYONE credit on their account, which is especially true of the issues where I went over my original mobile broadband service. Reasonable people wouldn't have a problem seeing this.

The real problem is the perception of loyalty. Does one customer feel valued based on the willingness or lack thereof of the company to assist in easing the impact of the charges? This is the question of the good or bad company. Was the company justified in charging what they charged and is the customer justified in asking for one particular amount. If not, what amount would be reasonable?

lewisr13

Take the 25% and run. Take your kid to find a job.

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