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3G - Can not connect to Wireless network

Hello,

Here's the problem: I have two laptops: one can easily connect to my 3G hotspot and the other can not. I have compared the network settings of each and have found no differences. I've tried changing the internet protocols. As well as releasing/renewing my IP address. Nothing works. I even called for a representative to help and was actually insulted by the lack of interest in my problem.

I've had this problem since October and have yet to find a solution. I don't know if it's the phone itself or the settings on my computer.

It would be greatly appreciated of I could get some help with this.

Thank you!! :smileyhappy:

Comments

Wildman

I already posted a simular issue with 3G on network extender at http://community.vzw.com/t5/DROID-X-by-Motorola/Extended-Network-amp-SMS-MMS-Issues/td-p/381904 without any responce, I have been on phone with CS a number of times and the unir will work for a breif time and then stop again. I have no issues with the phone receprion but it seems to have a issue with any .3G service part of device.

EB1

I have listed some information below that may help with the Hotspot issue you are experiencing.

Step. 1 - Try switching the hotspot channel (Step 6 in the article under channel)
***To access settings, 3G Mobile Hotspot must be disabled (Off).
http://search.vzw.com/?do=viewdoc&id=33761
Step. 2 - Try changing the encryption
http://search.vzw.com/?do=viewdoc&id=33761 (Step 6 in the article under security)
Step. 3 - Try relocating the device. (Something in the immediate location could be affecting the service received)
Step. 4 - Soft reset (power off the device, pull the battery out for 20 seconds and place it back in)

I hope this helps.

bearone21

onboard wireless or pcmcia card or usb adapter may have died.

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