My stepson has the family base companion installed on his phone so we're able to lock the phone if need be. The problem is that I have to un- and re-install the app daily. It frequently stops showing the usage in the Family Base Dashboard. Verizon customer service tells me that there is always a delay and it will eventually catch up. That's simply not true. My Verizon - View Usage shows usage on the line that does not show up in the family base app. It does not catch up. When working properly there isn't much of a delay at all.
Customer service could not tell me if the locking feature would work while the usage wasn't being reported. I had to explain to Verizon "Tech Support" what the family base companion was. They had no idea what I was talking about. I also had to walk the customer service rep through exactly what the problem was (more than once)...look at the usage in my verizon, compare that to the usage in family base. They don't match!
I have been daily uninstalling the companion app on my son's phone and reinstalling it. He hasn't messed with or disabled the app. Before uninstalling the app I click it to open and which time it says it's installed successfully. Also, I don't get any notifications that it's been tampered with or uninstalled. I reinstall it and it works fine for a while and less than 24 hours later it doesn't show the usage again!
I am beyond frustrated!
