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Family Base not tracking activity iPhone 4s

We added family base to our plan 2 days ago. Figuring it may need 24 hours to update, we didn't worry about the fact that it wasn't tracking his activity. 2 days later, it is STILL not tracking his activity. He is currently using an iPhone 4s. We have also turned off his iMessage capabilities. It seems to be working with time restrictions so we know it is working but it is still not monitoring any of his texting/call activities. Is there a step we skipped?

Comments

Verizon_Support

Hi mda592!

Let's look into this! Are you attempting to few the dates and times of text messages? Please clarify your concern.

Thanks,

AyaniB_VZW

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mda592

Well, we are able to use the other features like setting time restrictions and data restrictions but as far as tracking his activities, like amount of texts or calls, it is all coming up blank. The only information we have is the one call the Verizon rep did to insure the new number was activated. Everything from that point forward isn't being accounted for.

Verizon_Support

Thank you for reaching back out to us, mda592. Let's see what we can do to make sure that activity is registering. If you check his phone, does he have mobile data active? If it is disabled it can cause reporting to not appear correctly. I would also try uninstalling, and then reinstalling the VZ FamilyBase Child app. This may help kickstart those features. Keep us posted!

NicandroN_VZW

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mda592

Is the child app the same as the family base app? I can find the family base app in the iTunes Store but not a child app.

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