Child Item

Site Totals

61368 Questions Answered 267 Categories

FamilyBase - not able to allocate data usage to all lines

We have been using familybase to allocate our children's data usage and it has worked great. All of a sudden, it will not let me set the limit on my son's phone. I can set it on my daughter's, but when I try on my son's, it says "usage allowance update fail". I have been trying for over a week now. Please help.

Comments

SuzyQ

What phone does your son have? Is the companion app installed and current on his phone?

Klindholm

He has an i-phone 7 plus, same as my daughter that it works fine on. No, he does not have the companion app installed.

SuzyQ

OK - it seems the iPhone isn't compatible with the companion app - but you still should be able to set data limits for each phone via My Verizon. Have you been able to set limits for this same phone before?

Did you recently change your plan to a higher or lower total data allowance? Is the total data allowed going to be greater than your plan allowance?

Klindholm

We did recently change our data plan to allow for more data. Setting limits on my daughters phone is no problem and she has the same phone and it's new also. The total data allowance is much lower than the data we have. It really doesn't make sense, I've been allowed to set his data since he received his new phone too.

Sent from my Verizon, Samsung Galaxy smartphone

Child Item