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Gizmo gadget touch screen not working

duenserfamily

My son's Gizmo Gadget's touch screen has stopped working. It does not have a screen protector on it, has no visible damage, and has otherwise been working fine. I just did a hard reset of the watch per online instructions, but it did not resolve.

Has anyone else had this problem & resolved it?

Comments

Verizon_Support

I'm sorry you are having trouble with your son's Gizmo Gadget touch screen. That's the number one thing used to operate his device, so we need to make sure it's always working properly. I appreciate that you have done troubleshooting steps, and we want you to complete a Factory Data reset. If this is not effective we may have to replace the device. Please send a Private message so we can access your account: http://spr.ly/6602EjEty. Tina_VZW

Smitty143

Same here..all of a sudden it stopped working

Smitty143

I have the same problem

Verizon_Support

Thanks for those details, Smitty143. The Gizmo is an awesome accessory and my goal is to make sure it is working properly. We can do some troubleshooting to get this resolved. Let's make sure the watch is running on the latest software version. I provided a link below containing details about what version is current. Please check the Gizmo app on the parent phone to make sure it is up to date.

http://spr.ly/66091FU4W

DiaS_VZW

Teri1978

I’m having the same issue with my son’s watch. His screen isn’t working and everything looks fine.

Verizon_Support

Teri1978, we always want to make sure that your son has a working device. When did this issue begin? To be sure, what is the exact make and model of his watch? Does the touch screen fail to respond to touch completely or is it an intermittent issue?

LauraF_VZW

Hotzfamily

I am also having this issue. We just replaced the watch with the newest version. This morning when he put it on the screen is all staticky and does not respond.

Verizon_Support

We know how important it is for your watch to work correctly. When you say you replaced the watch with the newest version, so you mean you upgraded the watch?

EllisandraC_VZW

Caldous

Same. Just totally blacked out. Still receives calls, but screen non responsive. He's only had it for a month, takes good care of it. No damage otherwise to explain.

Verizon_Support

Caldous, we want to be sure the Gizmo gadget has a working screen. Since the screen isn't working but the device still works, have you tried powering the device off and back on? If you have tried that, have you also tried the factory reset?

StevenM_VZW

JMC924

We are having the same problem. Only had the watch for 2 weeks. Screen went completely black. Could still receive calls but can’t see anyone screen. Tried factory reset and now it won’t work at all.

Verizon_Support

Hello, we can look into this for you. Please send us a Private Note.

w_hill43

Same thing just happened to our Gizmo too.... screen is completely blacked out, but it talks to us and can receive calls. Tried the factory reset, but it didn’t do anything except erase the information and contacts. Now we can’t call it anymore. Completely useless now!

iracine

Same thing happened to my son's watch within three months of normal use. I did all the steps, turning it off, turning it on, factory reset. Nothing has fixed the black screen. I submitted a service request. Basically that is messages of "so sorry this happened, please provide us with more information" to which I explain the issue again and then they reply "need more information."

Clearly this is an issue with the watch if this many of us have had the same problem.

Verizon_Support

We definitely want to help you with your Gizmo, iracine! It's important to have a working device, and I'm so sorry to learn about what's going on with yours. Tell me, has it come in contact with any liquids? Is there any physical damage? Are you using the same one, or a replacement?

-Jordan

khueske

The same thing has happened to my daughter’s watch. The screen is black. It will receive calls but has nothing on the screen. I have tried turning it off and on and that didn’t help. Afraid to try the factory reset as most people have said this has made it completely useless.

WRLDTRL

Same issue here. Is there a prescribed fix for this? What is the point of having the watch with the screen not working.

Verizon_Support

I agree. I want you to be able to have a watch that works. Please tell me more about what happened to the watch? What have you done so far?

-Amber

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