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4G Lit even when on Wifi

I recently upgraded my S8 to Android Pie. Since then, when I am on Wifi, the 4G icon is lit up. In the past, when I was on wifi, it was greyed out. When I use device maintenance to close all background apps, it goes off temporarily, but comes back on in a few seconds to a few minutes. I tried closing individual background apps and have concluded that Verizon Messages +, my texting app, is what is causing this. In fact, when I open the app and close it, the 4G immediately goes off temporarily.

I don't know if this is a problem or if Verizon even knows about it. Is it using data while I am on wifi? Does anyone else have the same issue?

Comments

bearone21

you're not using wi-fi, flips to network if wi-fi is weak.

StevieD2

@bearone21
wrote:
you're not using wi-fi, flips to network if wi-fi is weak.

Not sure what you are trying to say. l am absoultely using Wifi and the 4G is lighting up, when it did not do this on Oreo. My setting for "switch to mobile data" if wifi is unstable is set to OFF. Finally, it seems to be one app causing this...Messages +.

Are there any Verizon engineers who can address this?

Klue

1. Does this happen with all Wifi networks?

2. Have you tried using another messaging app to verify if its is truely messages+?

3. Have you turned off data to see if the 4g light will stay off? just to verify if the light is defective.

StevieD2

@Klue
wrote:
1. Does this happen with all Wifi networks?
2. Have you tried using another messaging app to verify if its is truely messages+?
3. Have you turned off data to see if the 4g light will stay off? just to verify if the light is defective.

1) not sure about other networks...will check when I am at another location

2) I would have to disable messages+, as the light comes on even when app is closed. Something is launching automatically in the background. But when i close messages+, the light immediately goes off temporarily.

3) This was a great idea...I turned mobile data off and the light immeditely went off, so the light is not devective. Interestingly enough, since I turned data back on, the light has not come back for about a half hour. It is possible this fixed the issue, though I would need to wait a few days to be sure. Will keep you posted.

Thanks!

Verizon_Support

Thank you for contacting us here, StevieD2. This is due to Messages+ needing Cellular Data to function. CecileC_VZW

StevieD2

The issue was definitely due to Messages + as I suspected. With the latest update of Messages +, the issue is totally resolved for me...4G indicator is always off when I am on wifi as it should be.

StevieD2

Spoke too soon...issue is back. I hope one day Verizon will accidentally fix Messages + and the problem will go away.

Verizon_Support

StevieD2,

Aw shucks, I'm sorry to hear that the Message+/4G LTE indicator issue has resurfaced for you. So, let's keep digging into this to ensure you have peace of mind.

I know earlier in the thread, my colleague mentioned uninstalling the application and you weren't so fond of that. No worries, we have alternative options for sure. Instead of that, I'd like to know what happens when you utilize Samsung's stock messaging application as opposed to Verizon Messages+. This icon will be the blue messaging icon within the application section. Keep us posted on the phone's behavior when using this.

Also, when the LTE icon is illuminated during Wi-Fi connectivity, please monitor the usage by viewing the View Data Usage by App header within the link here (http://spr.ly/6607EQBj1). So, checking the usage before using the application(s) when this happens will help determine the root of the issue.

Keep us in the loop with these two steps so we can move forward accordingly.

RyanC_VZW

gddeals

disable call filter and see if stays off.

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