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Samsung S8+ Update

Hi,

I wanted to ask if anyone else was having an issue to update their S8+. I've been tried to update my for the past three days but, I haven't been able to get android pie. I tried to see if I could get the software update while on and off wifi but, no luck. I also tried to use the software update assistant program while my phone is in "safe mode" but, I still wasn't able to retrieve the updated either. In addition, I have also tried to get the new OS after reformating my phone as well. I appreciate any information anyone else in regard to resolve the issue.

Current specs:

Base version - G955USQS5CRL1

Android security patch level - Dec 1, 2018

Comments

bearone21

settings/updates....if it's not available you won't get it.

suggest doing the dl on wi-fi.

t3chb0b

I've tried both ways but, for some reason my phone doesn't see the update at all.

Verizon_Support

t2chb0b, we always want you to be able to connect on the latest software possible. Does your device show that an update is available? JoseL_VZW

t3chb0b

Hi JoseL_VZW,

At the moment my device doesn't show any update is availble. I even tried to turning my phone on to safe mode in order to use the software assistance program. But I am still unable to update my device.

Verizon_Support

Thanks for getting back to us t3chb0b. Just to clarify, has your device ever shown that an update was available? If so, when was this? What happened when you tried to perform the update? Keep us posted. RosanneM_VZW

t3chb0b

Yes, I remember receving updates prior to this situation. But, I lost the updates when I had to reset my phone becuase it was running slow. I thought I would get the update again but, I never recevied the notice. I've attached a few screenshots of what I see when I try to update my phone.

Should I do another factory reset and see if I my phone gets the update?

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