OpenVPN Connect gets stuck on the Connection request pop-up on the Verizon Note9

OpenVPN Connect gets stuck on the Connection request dialog on the Verizon Note9 when I'm trying to connect to my VPN. While I can tap Cancel in the screenshot below, I can't tap OK, even when I use a mouse:

I tried connecting to the same VPN using OpenVPN Connect on my Galaxy S5 running LOS 16.1 and it worked, so I'm pretty sure the problem lies with the Note9. Ideas?

Accepted answers

jdrch

LOL why are you so mad?

I resolved the issue this morning with Samsung Tech Support. Workaround is to use a Bluetooth keyboard to tab to the OK button, then hit Enter.

Surprise surprise, forum tough guy turns out to be wrong about everything 😂😂😂 OpenVPN works just fine on stock, unmodified devices. Take this L and have a nice day ✌

All comments

Verizon_Support

jdrch, I am sorry to learn that you are having trouble with establishing the VPN connection. We understand that this is very important. I appreciate the troubleshooting steps you have already taken. Have you ever gotten this to work on the Note 9 before? Can you check to ensure the software is up to date http://spr.ly/6600EmynQ

TionnaB_VZW

jdrch

My phone's up to date.

Actually the issue appears to affect all VPN apps, not just OpenVPN. I can't tap the OK button in that pop-up dialog to connect to any of them at all.

boringusername

Yeah it worked on your ROOTED device which should tell you something. By the way talking about rooting is not allowed here. People use VPN to bypass the video throttle so perhaps Verizon is finally cracking down so the network isn't ruined for everyone.

jdrch

worked on your ROOTED device which should tell you something

1. VPNs are supported without root on Android

2. The VPN apps I've tried don't require root permissions

3. The VPN apps I've tried didn't request root permissions (on rooted devices, apps have to explicitly request root and the user has to approve it. Apps don't automatically have root permissions just because they're running on a rooted device)

talking about rooting is not allowed here

That's odd, because you're the one who mentioned it. I didn't. The "rooted" thing you saw is my forum signature, not in my post content. I didn't mention or ask anything about rooted or rooting.

Verizon is finally cracking down

1. They've stated in the past that they don't block VPN traffic

2. Given that many customers depend on VPNs to connect with their work networks on the go, blocking VPN traffic would not make much sense

3. I'm actually using the VPN to be able to access my home network while I'm out of the house. That way I can troubleshoot stuff before I get home

4. The S5 I mentioned the VPN working on did so on a mobile hotspot run by my Verizon Note9, so if Verizon were blocking VPN traffic it wouldn't have worked at all.

I really think you could have been more helpful by asking what I'm trying to do instead of slinging accusations at me. I'm just trying to access my home network on the go using OpenVPN - which is quite normal on unrooted Android - on a stock Verizon Samsung Note9.