We've been having bounce issues with email messages sent to Verizon phone numbers via MMS the last 2 days (bounce messages below). Our Java application running on AWS sends an email message on certain triggers via Rackspace's SMTP service to an alias, which has 6 individuals on it, including some Verizon <phoneNumber>@vzwpix.com addresses. Generally it works fine (though we've seen delays at times), but in the last two days we've had bounce messages that Verizon's receiving mail service (appears to be Cloudmark / Proofpoint, at least as a proxy for security scanning) isn't reachable. And it's two different hostnames so it's not just a single server in the cluster.
---------------------------------------------------------------------------------------
This message was created automatically by the mail system (ecelerity).
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
>>> [email address removed per the Verizon Terms of Service] (reading BANNER): 554 vzw-ibgw-6002a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - bqPEhdjKYBcug
Arrival-Date: Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:28 -0400
Reporting-MTA: dns; smtp14.gate.ord1d.rsapps.net
Status: 5.0.0
Last-Attempt-Date: Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:28 -0400
Final-Recipient: rfc822; [email address removed per the Verizon Terms of Service]
Action: failed
Remote-MTA: dns; smtpin02-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-6002a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - bqPEhdjKYBcug
------ This is a copy of the headers of the original message. ------
Return-Path: <ADDRESS.REMOVED>
X-Spam-Threshold: 95
X-Spam-Score: 0
X-Spam-Flag: NO
X-Virus-Scanned: OK
X-Orig-To: ADDRESS.REMOVED
X-Originating-Ip: [184.106.54.69]
Authentication-Results: smtp14.gate.ord1d.rsapps.net; iprev=pass policy.iprev="184.106.54.69"; spf=pass smtp.mailfrom="ADDRESS.REMOVED" smtp.helo="smtp69.ord1d.emailsrvr.com"; dkim=none (message not signed) header.d=none; dmarc=none (p=nil; dis=none) header.from=ADDRESS.REMOVED
X-Suspicious-Flag: NO
X-Classification-ID: 7401ca[phone number removed per the Verizon Terms of Service]ecd-11e9-95[phone number removed per the Verizon Terms of Service]4bae-1-1
Received: from [184.106.54.69] ([184.106.54.69:38624] helo=smtp69.ord1d.emailsrvr.com)
by smtp14.gate.ord1d.rsapps.net (envelope-from <ADDRESS.REMOVED>)
(ecelerity 4.2.38.62370 r(:)) with ESMTPS (cipher=DHE-RSA-AES256-GCM-SHA384)
id BC/6D-225[phone number removed per the Verizon Terms of Service]FD30D5; Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:27 -0400
Date: Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:27 -0400
X-Auth-ID: ADDRESS.REMOVED
Received: by smtp1.relay.ord1d.emailsrvr.com (Authenticated sender: ADDRESS.REMOVED) with ESMTPA id 96CEA401CC
for <ADDRESS.REMOVED>; Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:27 -0400 (EDT)
X-Sender-Id: ADDRESS.REMOVED
Received: from ip-REMOVED (REMOVED.compute.amazonaws.com [REMOVED])
by 0.0.0.0:25 (trex/5.7.12);
Fri, 14 Jun 20[phone number removed per the Verizon Terms of Service]:54:27 -0400
Message-ID: <[email address removed per the Verizon Terms of Service]>
From: <ADDRESS.REMOVED>
To: ADDRESS.REMOVED
Subject: REMOVED
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
---------------------------------------------------------------------------------------
This message was created automatically by the mail system (ecelerity).
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
>>> [email address removed per the Verizon Terms of Service] (reading BANNER): 554 vzw-ibgw-5003a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - c1lGhYh8nYzIJ
Reporting-MTA: dns; smtp7.gate.ord1d.rsapps.net
Arrival-Date: Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
Last-Attempt-Date: Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
Status: 5.0.0
Final-Recipient: rfc822; [email address removed per the Verizon Terms of Service]
Remote-MTA: dns; smtpin01-mms.vzw.a.cloudfilter.net
Diagnostic-Code: smtp; 554 vzw-ibgw-5003a.stratus.cloudmark.com cmsmtp ESMTP server not available - POL102 - c1lGhYh8nYzIJ
Action: failed
------ This is a copy of the headers of the original message. ------
Return-Path: <ADDRESS.REMOVED>
X-Spam-Threshold: 95
X-Spam-Score: 0
X-Spam-Flag: NO
X-Virus-Scanned: OK
X-Orig-To: ADDRESS.REMOVED
X-Originating-Ip: [184.106.54.85]
Authentication-Results: smtp7.gate.ord1d.rsapps.net; iprev=pass policy.iprev="184.106.54.85"; spf=pass smtp.mailfrom="ADDRESS.REMOVED" smtp.helo="smtp85.ord1d.emailsrvr.com"; dkim=none (message not signed) header.d=none; dmarc=none (p=nil; dis=none) header.from=ADDRESS.REMOVED
X-Suspicious-Flag: NO
X-Classification-ID: 15c2b77c-8f[phone number removed per the Verizon Terms of Service]e9-9f[phone number removed per the Verizon Terms of Service]d0c4[phone number removed per the Verizon Terms of Service]
Received: from [184.106.54.85] ([184.106.54.85:54548] helo=smtp85.ord1d.emailsrvr.com)
by smtp7.gate.ord1d.rsapps.net (envelope-from <ADDRESS.REMOVED>)
(ecelerity 4.2.38.62370 r(:)) with ESMTPS (cipher=DHE-RSA-AES256-GCM-SHA384)
id F5/7D-283[phone number removed per the Verizon Terms of Service]D9840D5; Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
Date: Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
X-Auth-ID: ADDRESS.REMOVED
Received: by smtp19.relay.ord1d.emailsrvr.com (Authenticated sender: ADDRESS.REMOVED) with ESMTPA id 21EE660120
for <ADDRESS.REMOVED>; Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400 (EDT)
X-Sender-Id: ADDRESS.REMOVED
Received: from ip-REMOVED (REMOVED.compute.amazonaws.com [REMOVED])
by 0.0.0.0:25 (trex/5.7.12);
Sat, 15 Jun 20[phone number removed per the Verizon Terms of Service]:01:58 -0400
Message-ID: <[email address removed per the Verizon Terms of Service]>
From: <ADDRESS.REMOVED>
To: ADDRESS.REMOVED
Subject: REMOVED
Mime-Version: 1.0
Content-Type: text/plain; charset=us-ascii
Content-Transfer-Encoding: 7bit
