Hi just got a brand new iPhone Xs....love it except I inadvertently turned on VZW Integrated Messaging, and I can't send photos to Android users, and I can get ANY cross-platform group texts at all. and now I can't turn it off. I don't have the app options the VZW guides say...i've spoken to VZW customer care multiple times....they're now saying it's an Apple issue???? Anyone run into this??
Emnits,
We are glad you love your new phone. Verizon Integrated Messaging is a great feature, but not required on an iPhone device. Apple has its own feature similar to this feature. Can you tell me how you turned off this feature? Do you have another device that you are using to get your messages on at this time?
JenelleR_VZW
i received a Verizon text advising me to download and use it; I didnt realize what it was at the time. Now I know.
no, i don't have another device. I'm trying to restart this iPhone as a new iphone (instead of the cloud backup, which has been messed up by the message+ app. if this works, i really need to speak to a senior person on the Integrated messaging app team....something really isnt right here
BTW the VZW support team connected me with Apple...they assumed it was an apple problem since it wasnt covered in their scripting. but the Apple person pointed out I no longer have the Group Messaging choice in my iOS settings, so Message+ really messed up my system...
FYI....resetting the iPhone as a new iphone (instead of using cloud backup) brought back the group messaging function in Mesasges. Something is definitely wrong with Integrated Messaing...I'd like a call...i'd like to use my Backup so I don't have to reset all these apps.....
I can definitely understand where your concern is coming from, and we want to do everything we can to make this right! It definitely sounds like it could be coming from the phone specifically, so a replacement is the route I would take. Do you have any physical damage to the device? MichelleH_VZW
