My husband and I went to the local Verizon store. My husband was looking to upgrade his phone. He surprised me by offfering to get me a new phone. My husband has always had a Sampson Galaxy phone so that was what he was looking to purchase. The salesman at Verizon talked us into getting the Google Pixel instead. So we left that day with two new Google Pixels 3. We have had problems since with the phones. The phone will drop calls, not ring when a call is coming in and now the latest, I am unable to download an app that my daughter's school uses to communicate with the parents. We had to go back to Verizon right away because the salesman, who seemed to be more concerned with his comission than helping us, did not help us to activate the phones. The salesman did not put a sims card in our phones. My husband has had more problems than me with his phone. My husband went back to the local store twice more in less than a month. He told them then he was not happy with the phone. Now we have had these phones for several months and Verizon is unwilling to help us with exchanging the phones. What are our options, if any? We are stuck paying for two phones that we are very unhappy with. Please help!
