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Moto Z3 stuck in boot loop

monty505

Moto Z3 phone is only a few month's old. I recently received space warnings when trying to download software. Then I plugged it in to charge overnight. In the morning, the phone had tried to reboot on its own and is now stuck in boot loop. Forcing a reboot with the power+volume button doesn't fix the issue. I have confirmed this phone doesn't have a safe boot option, or a clear cache option.

Comments

Verizon_Support

Device issues are never fun. Let's see what we can do. I'd like for you to perform a force restart https://support.motorola.com/us/en/products/cell-phones/moto-z-family/moto-z3-play/documents/MS130325 and advise us of results.

CoreyM_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

TurboJosh

the bootloop persists, thats the issue im running into right now

Verizon_Support

We always want you to have a properly working phone, TurboJosh. We are here to help.

Before this issue started, was your phone up to date with the latest software update? Did anything happen to the phone before this started, like contact with liquid or being dropped?

Also, have you already tried the Software Repair Assistant? This would reload the OS to your phone, which usually correct this issue as well https://www.verizonwireless.com/support/knowledge-base-209216/

StevenG_VZW

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