We ported from Sprint to Verizon on Sept 6th. We were recieving short codes fine up until the 17th. On the 18th we stopped receving short codes from any source that we had already been signed up to.
The most important being Social Security but also many retailers like home depot, ulta, harbor freight, etc. We have tried resigning up for those services and we do get a confirmation short code but nothing comes after that. We do get some one time codes from two factors like gmail. But we still can't get a two factor from SS.
We have spent countless hours with verizon support to no avail. Our phones are setup correctly. On one call the tech said the log files showed messages coming in before the 17th but not after. We were promised a call back but a week has gone by with no call and calling back in has got us no where. Verizon should take some of those advertising dollars and spend it on support and service.
I see a lot of other posts regarding short codes. Anyone ever get it resolved?
Thanks,
Doug
