Moto z4 touchscreen freezes randomly.

Griffd

My Motorola Z4 will randomly freeze. When it does I can text, but can't place a call nor will it respond to the touch command. Once I was on a call and received a text notification tried to exit the notification but the touchscreen would not respond, the notification was blocking me from placing my call on speaker. Replaced the screen protector thinking this may be causing the problem but it still does it randomly. Brought the protector from the Verizon store.

Verizon_Support

Griffd, we want smooth sailing for your Z4. Getting hung up while trying to multi task would certainly become frustrating. Let's work to get to the bottom of this. When did you notice this first began? Do you recall adding any new apps, games or software around the time that this began? Has there been any physical or liquid damage to the phone? When going to the Settings, Storage, what do you see under the Internal shared storage and SD card storage?

LorenB_VZW

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