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Disney+ Sign Up a Flop!

brawlman

Who else has waited over 1 1/2 hrs to try and sign up and get redemption code to create a Disney+ acct/app?

Is staring at the Disney+ pinwheel of doom?

Execs at House of Mouse majorly failed making the majority of people with Verizon to sign up on the same day!

Comments

kwanders2

I can't get past the Redeem Your Code page: "The code is invalid"

rcschnoor

I was able to sign up earlier today without a problem and have already watched the first episode of The Mandalorian. Took no longer than about a minute to complete the signup.

banksd

I can't get past the Redeem Your Code page: "The code is invalid or used" Many people having the problem. We can't get past the Redeem Your Code page: " Tried calling verizon and gave up after 1 hour on hold. The chat feature is useless. Has no answers on Disney+ questions

scd325a

I clicked on link in email from Verizon but I never got a code to redeem.

@kwanders2
wrote:
I can't get past the Redeem Your Code page: "The code is invalid"

pinkerton123

Is Verizon planning to address this fiasco? Our "free" service should only start once we have successfully enrolled in Disney+ -- which, at this rate, could be in 2020.

scd325a

Were you able to get a redemption code from verizon?

Doggo

I was up early, had zero problem signing up. That process took 3 minutes at most.

There was down time a bit after from the influx of people, but things went back to normal after all.

It's almost as if thousands of people doing something at once has a negative impact on a server. Strange. 🤷‍♂️

rlc256

Same issue here.. never got to a place to create a Disney+ account but following Verison link to set up the account I get ' code is invalid'.

pinkerton123

Thursday, still unable to set up a Disney account, just stare Disney logo and the spinning circle. The Obamacare rollout was better executed.

Verizon_Support

I apologize for the issues you are having banksd. We are all excited about our partnership with Disney+ and we want all of our customers to take full advantage of it. Did you have a Disney+ account previous to attempting to sign up through Verizon?

RosanneM_VZW

Verizon_Support

I am sorry for the hassle this has caused as we want to help you start enjoying the magic! What exactly happened when you attempted to sign up via My Verizon? Have you created a Disney+ login through the My Verizon enrollment or in the Disney+ app?

YaleK_VZW

midwestlr

Same here. I opted for the chat solution as the phone call was going to be 20+ minutes of chat. No solution was reached via chat and I'm still waiting.

Verizon_Support

rlc256,

We want to do all we can to make sure that every customer is able to get started enjoying this promotion. When you enrolled via the My Verizon app, did you follow the steps detailed in step 2 under "Eligibility and sign up" at the following link?: http://spr.ly/660813one

If so, at what step were you prompted to receive (and provide) a code?

ColinH_VZW

Romz81481

When ypu click the link to go to disney to sign up we get a page that says the offer code is invalid. Expire or already used

pinkerton123

Friday, STILL seeing the spinning circle. Verizon blamed Disney. I am not calling Disney to complain, because (a) they will be painfully cheerful and (b) they will blame Verizon.

Are we sure this isn't some kind of psychological experiment they are doing on us? Probably not, unless the desired effect is to make us loathe both Disney and Verizon with the white-hot passion of a thousand burning suns. Getting close...

Verizon_Support

pinkerton123, we certainly want you to be able to enjoy Disney+! Please provide the steps taken to sign up for the subscription. You stated you are unable to set up the Disney account did you go through the My Verizon app or went directly to Disney?

brawlman, let's get you set up. Did you start the process via My Verizon or Disney+? Are you connected to Wi-Fi or network data?

kwanders2 & banksd when you try to redeem the code, was it sent to you via email or when you tried to verify the Disney+ account?

scd325a, to confirm, were you able to get set up successfully?

TionnaB_VZW

trtlmtnchip

been trying for 3 #$@#$ hours to get a valid activation code.

Verizon_Support

Hey there! I know how exciting this venture is. As long as you have a plan listed below, you can get started on your phone. Simply go to your My Verizon app, click on account, then add-ons, then Disney+. https://www.verizonwireless.com/support/knowledge-base-206367/ It's an easy and fast set up. Does that help?

Verizon Unlimited Plan
Go Unlimited 1.0
Beyond Unlimited 1.0
Go Unlimited Loyalty Plan
55+ Unlimited
Go Unlimited 2.0
Beyond Unlimited
Above Unlimited
Start Unlimited
Play More Unlimited
Do More Unlimited
Get More Unlimited

VanetrisC_VZW

Amo5609

I’m having a similar problem. Disney+ recognizes me as verizon subscription but wants me to enter credit card info. I’ve never received a code from Verizon. I’m not sure if the issue is with Verizon on Disney+. Any guidance?

Verizon_Support

We want to make sure that you are able to process this offer and get the free year as advertised. Let's make sure you are all set with this process. Did you follow the steps listed here https://www.verizonwireless.com/support/disney-faqs/. JasperM_VZW

Amo5609

Yes, I have followed all the steps listed. When I log in to Disney, it prompts me to complete my registration by entering payment info. This is despite the app noting I am a Verizon subscriber under my account info.

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