I've never really been a contract person. I always preferred to use alternative phone plans etc. but recently I was in need of a nice new phone with reliable service for a new job. So i went to Verizon, applied and purchased a motorola z4.
the phone itself is fine, a bit glitchy with spotty internet service but fine.
my only issue is with my screen protector which i believe retails for 39.99.
After about a month of use, it started bubbling and peeling up. So, I decided to go to the place where I purchased my phone to see if they could help me fix or replace it. I was greeted as soon as i entered the store by a group of employees who looked less than thrilled to see a customer despite the shop being empty. I began to explain my needs before I was cut off and told that there wasn't anything they could do and that I would have to go through the manafacturer.
There is no clear way to contact the manafacturer on your site. Dont you think it would be a great idea to train your employees on how to direct a customer in need instead of having them direct the customer out of the door to a new carrier who cares more, or at least appears to?
They didn't even look at my phone. I am very unlikely to purchase anything from this company again.
shady business practices.
