I bought a Moto Z4 shortly before Thanksgiving, and have had touchscreen problems ever since. When I tap an icon or a key on an on-screen keyboard, most of the time it works as it should, opening or launching whatever the icon should do. Sometimes, though, it doesn't work, with varied failures. Sometimes, nothing happens, sometimes, the icon highlights, but "freezes" at that point, and I have to tap it again (repeatedly, sometimes) or hit the back button. At that point, it's a toss-up if it's going to complete the tap, or just de-highlight and do nothing. Other times, it treats a tap like a tap & hold, popping up whatever would normally pop up *if* I'd done a tap & hold. I also have problems scrolling - sometimes it *won't* scroll, then suddenly shoot to the top or bottom of whatever I was scrolling through. And at times, if I swipe left or right to change screens, it treats the point I touched the screen as if I'd tapped it, or tapped & held.
Thinking something I'd put on the phone was causing the problem, even though every app I'd installed I've used before on other phone w/out problem, I did a factory reset, and had the same problem when I was entering my g-mail address, just about the *first* thing you can do with an android phone. Obviously, whatever the problem is, it's not caused by anything I've installed on the phone.
I took it into a Verizon store, explained the problem, and was shipped out a new Moto Z4. Same problem, right down to doing a factory reset and having it happen at that point.
So, I give up. I can't return it for a better phone, since it's been more than 14 days. My next option, as per technical support, is to swap it again, this time for a used phone. A used phone? Seriously? I'm supposed to trade in a new phone for a used one?
In any event, does anyone have any ideas or suggestions about what might be causing the problem, and how I can fix it? I've spent a *lot* of time googling this, and haven't found squat.
