Its Tuesday, January 7th approximately 4pm CT. over the last 20 hours I have spent about 4 hours total on hold for/with CS, supposedly TS and Supervision. In addition I have spend time with individuals in the chat feature attempting to get help. I've been with VZ for a number of years and have had decent service in the past. I am not sure if something has changed, but I can't believe it's across the board that bad. I need help to fix a critical issue which I will describe below. I am told it can be fixed, but need TS to help. Is there a supervisor on here who is willing to help provide outstanding client service to help me resolve this?
Yesderday evening I noticed that all of the text messages for one contact on my phone were gone prior to August 28, 2019. So all texts back to when I got the phone in November 2018 (thats approx 9mo's). I did some digging and found a feature had been turned on somehow to auto-delete texts (I didn't turn this on). These texts need to be restored - it is critical for multiple reasons.
Please call/message me with the best way to accomplish this.
Thank you!
