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Outgoing text not working

I just switched to Verizon from sprint. My wifes phone wont send out text but it receives. Spoke to port department and tech support no luck. I thinking of switch companies again now. How can we fix this? My phone works fine. Their s9+ phones with no damage n no issues b4 this switch.

Comments

Verizon_Support

Mav21, we're glad to have you as a part of our VZW family. We want to ensure that all of your services are working properly. We just need some additional details. How long has it been since you've ported your services over? It can take up to 5 days for the messaging tables to route from the prior carrier so we do not file a ticket for a SMS issue unless it's been more than 5 days. Did you provide your own equipment or obtain new phones?

EbonyR_VZW

Mav21

It's been 2 weeks. Still not working. Tickets been filed but haven't heard from anyone. Horrible service!

Verizon_Support

Two weeks is far too long for your wife's' messages to be missed. Let's take a closer look into this together. What specifically happens when your wife tries to send a text message? Does she receive any error messages? Which text message application is she using? TanishaS_VZW

Mav21

It says "failed". Using message +.

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