Recently purchased unlocked Galaxy s10. Used SIM from my previous phone (s6) that had no issues.
Phone will not connect to LTE, will only work on 3G or wifi. Have attempted working with customer service via chat and ticket was opened. Issue is not resolved and now I am getting conflicting information via Verizon Text messages. One message said issue resolved and linked me to a generic Verizon page saying there was no issue. (Phone still only works on 3G). Received message next day that issue being worked on and I should expect update in 24 hours.
Original ticket opened 3/2 and was told issue would be resolved in 24 hours.
Spent hours over chat on 3/2, very inconvenient. Responses took forever from verizon agent. And still no fix. Asked on the afternoon of 3/2 for info and the agent brushed me off asking why was I calling if I had a ticket number.
Maybe I need new SIM card? I'm just trying to find out any information. I have been a lifetime Verizon customer, but this is really pushing me over the edge to dropping service.
