Droid X Replacement

niffer04

I have been having several issues with my X.  Rebooting, touch screen freezing, and voice activation only working part of the time.  Called tech support who told me to go to my local store (where I purchased it) for an exchange.  Only problem is all my local stores are out and won't order a new one without taking my phone or charging me 300.00 as security that I'll replace it.  Customer service told me the same thing.  Is this standard or am I just being taken for a ride.  Don't have 300.00 for a replacement and can't be without my phone.

nu2dx

My phone bit the dust yesterday.  I spoke with tech support and I was walked through a couple of things to reboot.  Nothing worked.  I was also told to go to the store to order my replacement.  The two tech people I spoke with both documented my problems.  I went to the store, a phone was ordered.  I was told that I should have a phone within two business days.  I was also given my phone back and told to keep keep the battery for my new phone.  I was not told any of the things that you were told.  I went through a corporate store.  I was told by the techs that I spoke to over the phone that it would be faster if the store placed the order.  I was treated very professionally and courteously throught the whole process.  Hope this helps!