Child Item

Site Totals

61363 Questions Answered 267 Categories

Samsung S8+ very low volume when using handset

A couple of days ago, my S8's speaker's volume dropped dramatically. Even with the volume set at max, I can barely hear the other person on a call. The sound isn't crunchy, there isn't any static, it's just very quiet. Speakphone works fine, bluetooth works fine, but I need the regular phone option to work, too. The speaker itself is physically clean, there's no debris or buildup. The phone hasn't been dropped, and I haven't installed any new apps. Anyone have any ideas?

Comments

Verizon_Support

Hello Baeocystin! We are terribly sorry to read that you're having trouble while on calls. We know it's vital to have a phone that works correctly, and we're here to help. Thank you for all the details. Have you checked if you have the same problem while in Safe Mode? If not, here are the steps: https://www.verizonwireless.com/support/knowledge-base-211219/ Please test and keep us posted.

AaronS_VZW

Baeocystin

Hello,

Thanks for telling me about safe mode. I tried it, and unfortunately, the volume is the same. Barely audible, even at maximum volume.

Verizon_Support

Thank you, Baeocystin. When you are using the phone to view media, is one side of the phone louder than the other? For example, the speaker with the earpiece beng quieter than the speaker on the bottom f the device?

PeterP_VZW

Baeocystin

Yes. I just checked with several different YouTube videos, and I can clearly hear out of the bottom speaker. The top speaker is barely audible. I tried the phone in different orientations to see if it would make a difference. It did not. The same speaker was quiet every time.

Child Item