Unlocking Droid 2 Global

As a new customer of Verizon how many months do I have to be on my plan before I can request an unlocking code for my Droid 2 Global?

Accepted answers

AntonioC_VZW

me262 wrote:
As a new customer of Verizon how many months do I have to be on my plan before I can request an unlocking code for my Droid 2 Global?

Thanks to all for the great input!

Please keep in mind that only Verizon Wireless Global Support Team completes the SIM Unlock procedure. Please contact our Global Support team at 9085594899.

The following qualifications must be met for the SIM (Subscriber Identity Module) to be unlocked:

Must be a Verizon Wireless customer.

The device being unlocked must be active on a Verizon Wireless line of service.
The line of service must be active at least 60 days.
The line of service must be in good standing for the past 60 days.
Only one SIM Unlock per line every 10 months.
The customer's manufacturer's device warranty is not affected by a SIM unlock as long as the customer remains with Verizon Wireless.

All comments

rcschnoor

Not sure what you mean by an unlocking code. What, exactly, are you not able to use on the phone?

silver6055

rcschnoor wrote:
Not sure what you mean by an unlocking code. What, exactly, are you not able to use on the phone?

me262 is referring to the SIM unlock code, which allows the use of a non-Vodafone SIM.

The general consensus seems to be that although there is an official policy (I have heard various lengths of time) things are much more flexible. Call Global Services rather than regular Customer Service, and explain that you need to go abroad very soon etc. So long as you are actually a customer (rather than someone who bought the phone without a contract) you should find someone who will help. (If you are told "No", call back later and see if you find a more helpful representative).

One word of warning: the official policy now is that unlocking the SIM will void your warranty. When I first heard that, I was surprised, as unlocking doesn't really allow anything bad to happen (as compared to say installing a custom ROM), but checking around, many GSM carriers have the same rule, presumably because they can!

me262

When I am traveling I want the cell phone unlocked for the convenience of using the foreign GSM sim card particular to the country I am in.

silver6055

me262 wrote:
When I am traveling I want the cell phone unlocked for the convenience of using the foreign GSM sim card particular to the country I am in.

Yes, that is what my reply refers to!

PhiPsi32

I purchasd a Blackberry Storm 9550 on Craigslist and e-mailed Verizon support regarding a SIM unlock code. Verizon e-mailed me the unlock code very quickly. I had no problem. I believe you only need to be paid up on the phone for 60 days (with the account in good standing). I was not told that the unlock would void the warranty. Overall, it's an easy process and it beats paying $30 or more for an unlock code. Call or e-mail Verizon.

AntonioC_VZW

me262 wrote:
As a new customer of Verizon how many months do I have to be on my plan before I can request an unlocking code for my Droid 2 Global?

Thanks to all for the great input!

Please keep in mind that only Verizon Wireless Global Support Team completes the SIM Unlock procedure. Please contact our Global Support team at 9085594899.

The following qualifications must be met for the SIM (Subscriber Identity Module) to be unlocked:

Must be a Verizon Wireless customer.

The device being unlocked must be active on a Verizon Wireless line of service.
The line of service must be active at least 60 days.
The line of service must be in good standing for the past 60 days.
Only one SIM Unlock per line every 10 months.
The customer's manufacturer's device warranty is not affected by a SIM unlock as long as the customer remains with Verizon Wireless.

silver6055

AntonioC_VZW wrote:

The customer's manufacturer's device warranty is not affected by a SIM unlock as long as the customer remains with Verizon Wireless.

AntonioC, can you confirm that this is the "Official Position"!

I ask because on Dec 11th, I got email from

Tamelia

Verizon Wireless

Customer Service

including:

I have attached the instruction for unlocking your Droid 2

Global device to this email. Additionally, I will provide these same

instructions below for your reference. Please keep in mind that you will

need to have a foreign SIM card inserted into your Droid device in order

for the unlock procedures to work.

Motorola Droid 2 Global SIM Unlock Process

NOTE: On entering the SIM Unlock code on the device, all warranty on the

device will be VOID.

AntonioC_VZW

silver6055 wrote:
AntonioC_VZW wrote:

The customer's manufacturer's device warranty is not affected by a SIM unlock as long as the customer remains with Verizon Wireless.

AntonioC, can you confirm that this is the "Official Position"!

I ask because on Dec 11th, I got email from

Tamelia
Verizon Wireless
Customer Service

including:

I have attached the instruction for unlocking your Droid 2
Global device to this email. Additionally, I will provide these same
instructions below for your reference. Please keep in mind that you will
need to have a foreign SIM card inserted into your Droid device in order
for the unlock procedures to work.
Motorola Droid 2 Global SIM Unlock Process
NOTE: On entering the SIM Unlock code on the device, all warranty on the
device will be VOID.

silver6055, I have checked with our Global Support Team and I can confirm that as of today, my previous post is accurate. I apologize for any misinformation provided in the past. Please keep in mind that all policies are subject to review and may change from time to time.

I would like to reiterate that the customer's manufacturer's device warranty is not affected by a SIM unlock as long as the customer remains with Verizon Wireless.

silver6055

AntonioC_VZW wrote:

silver6055, I have checked with our Global Support Team and I can confirm that as of today, my previous post is accurate. I apologize for any misinformation provided in the past. Please keep in mind that all policies are subject to review and may change from time to time.

I would like to reiterate that the customer's manufacturer's device warranty is not affected by a SIM unlock as long as the customer remains with Verizon Wireless.

Thanks, that is good to know! I was surprised when I got that original email, I had unlocked phones in prior years without being told that.

lccseh

Hi .. i have a related question.

I plan on getting a Verizon Droid Pro with a voice+data plan for use when I am in the U.S., and getting it unlocked so that I can use my Rogers sim when I am in Canada.

When I go back to the U.S. , do I need to "lock" the phone again, or just put the Verizon sim back in?

Thanks,

Les

Jax_Omen

Neither. Leave your Rogers SIM card in there, put the phone back in CDMA mode and use your VzW service. Put your phone in GSM mode when you're in canada to have Rogers service.

lccseh

*thank you*

dheng

Where is the attachment? I want to try to unlock droid pro and be able to use the quadband feature as well as global phone feature

OzzyS

Hmmm, I was surprisingly disappointed when I called verizon just a few minutes ago. I asked about it and the person said she could add the global service on to my bill and unlock the verizon sim card for use, it took me at least five to ten minutes just to communicate what it was that I needed. I needed an unlock code as to make my life easier and cheaper by using a non-verizon sim card when roaming. Waited on hold for a while, she came back on and asked me to continue holding, maybe ten minutes later she says that my line of service has not been active long enough. I told her that in the case of my phone number being a line of service, it has been active for more than two years. She replied by telling me "yes, but the phone that you are using now has not..." I bought the phone from a friend... It's not a contract upgrade and I am very disappointed in verizon at the moment. My sister just called her provider and she said they were more than happy to help her out. Any help would be greatly appreciated as I would very much like to stay with verizon. So much for the global part.

silver6055

OzzyS wrote:
Hmmm, I was surprisingly disappointed when I called verizon just a few minutes ago. I asked about it and the person said she could add the global service on to my bill and unlock the verizon sim card for use, it took me at least five to ten minutes just to communicate what it was that I needed. I needed an unlock code as to make my life easier and cheaper by using a non-verizon sim card when roaming. Waited on hold for a while, she came back on and asked me to continue holding, maybe ten minutes later she says that my line of service has not been active long enough. I told her that in the case of my phone number being a line of service, it has been active for more than two years. She replied by telling me "yes, but the phone that you are using now has not..." I bought the phone from a friend... It's not a contract upgrade and I am very disappointed in verizon at the moment. My sister just called her provider and she said they were more than happy to help her out. Any help would be greatly appreciated as I would very much like to stay with verizon. So much for the global part.

I suggest you call back again and see if you can get a more helpful rep. How long have you had the phone, and have you unlocked any other phones "recently". Also state that you need to go abroad soon. And perhaps, if you are willing to follow through, explain that you will have to cancel if this cannot be resolved.

nataliesell

Hi me262,

I just got my brand new Droid 2 Global and realized that it will cost me an arm and a leg in roaming charges to use it overseas. Would you be willing to share the unlock code? Mine is also locked to Verizon.

Your help would be sooo appreciated.

Thanks a ton!

silver6055

nataliesell wrote:
Hi me262,
I just got my brand new Droid 2 Global and realized that it will cost me an arm and a leg in roaming charges to use it overseas. Would you be willing to share the unlock code? Mine is also locked to Verizon.
Your help would be sooo appreciated.
Thanks a ton!

Me262 posted over a year ago (Jan 2011). But, more importantly, the unlock codes are specific to the individual phone, based on the MEID (basically the phone's electronic serial number) so one person's code won't unlock yours.